Subject: Fwd: RRN for Order ID 9595330809
From: Nikhil Bishnoi <[email-masked]>
To: Escalations Dxbteam <[email-masked]>
Cc: Malik Ismail <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Mohammad Khalid <[email-masked]>
Date: Mon, 12 Dec 2022 00:43:33 -0700 (MST)

Hi Team, 

We have asked the customer to check with his bank regarding the refund but he has come back to us informing that his bank is unable to track the payment. Kindly share the RRN for the same. 

Thank you for your help. 

Regards, 
Nikhil. 

From: "Mohammad Khalid" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 12 December, 2022 10:37:53 
Subject: Refund amount 

Hi Team, 

Problem Statement: Cx did not received the refunded amount of the partial cancelled order. 

Refund Date : Nov 25 , 2022 
Order ID: [ callto:9592913631 | 9595330809 ] 
Request ID: 202211251057531640668731 
Refund amount: AED - 14.5 (PG) 

cx's Name: Sadia Hanif 
cx's Email: [email-masked] 
Assistance Required: Customer's refund processed on the date mentioned above but cx is complaining that he did not receive refunded amount yet. 

Kindly resolve the issue asap. 

Regards, 
Mohammad Khalid