Subject: Re: Refund issue - 6365200655
From: Apoorv Joshi <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Mohammed Athar <[email-masked]>, escalations dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Elharith Elsiddig <[email-masked]>
Date: Sat, 10 Dec 2022 02:41:12 -0700 (MST)

Hi Malik, 

Can you please help on the below. 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Mohammed Athar" <[email-masked]> 
Cc: "malik ismail" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Elharith Elsiddig" <[email-masked]> 
Sent: Tuesday, December 6, 2022 11:44:58 AM 
Subject: Re: Refund issue - 6365200655 

Hi Athar, 

Can you please share the refund acknowledgement for both refund amounts in this order, the refunds which are done in this order are: 
1. SAR 77 
2. SAR 77 

Customer is reporting he has only received this amount once. 

Please check and advise on the same. Thank you for your help. 

Regards, 
Apoorv 

From: "Mohammed Athar" <[email-masked]> 
To: "malik ismail" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Elharith Elsiddig" <[email-masked]> 
Sent: Sunday, December 4, 2022 2:06:17 PM 
Subject: RE: Refund issue - 6365200655 

HI [ mailto:[email-masked] | 
@Malik Ismail ] Refund is already done. 

From: Malik Ismail <[email-masked]> 
Sent: Friday, December 2, 2022 12:37 PM 
To: Apoorv Joshi <[email-masked]>; Mohammed Athar (TCS) <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Elharith Elsiddig <[email-masked]> 
Subject: RE: Refund issue - 6365200655 

Hi [ mailto:[email-masked] | 
@Mohammed Athar (TCS) ] , 

Please check and confirm refund status for ticket RRF-761 

Regards, 

Malik 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, November 30, 2022 3:13 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Elharith Elsiddig < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund issue - 6365200655 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Malik, 

With reference to the order number: 6365200655 

In this order there are 2 refund amount for SAR 77. One is done on Nov 12, 2021 and another is done on Oct 11, 2022. Customer has received one of these refunds and one which is done on Oct 11, 2022 he is denying receiving it. 

Can you please check and advise if this refund is done and share RRN/Claim id for the same. If not done, customer bank details are as follows: 

Account holder name: Mohamed Ahmed 

Bank Name: Alinma Bank 

Branch Name: Zulfi 

Account Type: Current 

Account number: 02493977256 

IBAN number: SA9805000068203082178000 

Please advise on this and help to close. Raising this via email as no option to create child ticket in this ticket. 

Regards, 

Apoorv 
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