Subject: Fwd: Drop payment- [email-masked]
From: Nikhil Bishnoi <[email-masked]>
To: Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Divyam Jalan <[email-masked]>
Date: Fri, 9 Dec 2022 09:45:30 -0700 (MST)

Hi Team, 

The customer is complaining that he tried placing the order on Nov 27 for AED 128.00 but the order is not visible on hybris. The customer has shared the bank statement with us showing the debit. 

Kindly check and assist with the refund. Thank you for your help. 

Regards, 
Nikhil. 

From: "Divyam Jalan" <[email-masked]> 
To: "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Friday, 9 December, 2022 21:57:15 
Subject: Drop payment- [email-masked] 

The cx has placed order on nov 27, there has been deduction from his account but no order has been placed. 

Please check and assist.