Subject: Call back request: +966559020084
From: Manish Kumar <[email-masked]>
To: Saeed Khawaldeh <[email-masked]>, Mario Hisham <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Bidipta Dutta <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Mon, 5 Dec 2022 06:18:22 -0700 (MST)

Hi Team, 

Kindly assist us to arrange a call back as per the below request. 

Problem Statement: Drop Payment Order Date : 28/09/22 

Order ID: NA 
Customer Contact : +966559020084 

Customer Name: Wafaa Ibrahim 
Assistance Required: Kindly arrange a call back to the customer and ask him to reach out to the bank and raise a dispute 

Issue Description: Amount 361.40 has been deducted from his account on 28/09/22 and the order was not placed. Customer has been informed multiple times that the amount was not captured from our end and he should raise a dispute with the Bank. 

Thank you for your help. 

Regards, 
Manish