Subject: RE: Freshdesk Credential disabling request
From: Jessie Caparas <[email-masked]>
To: Manish Kumar <[email-masked]>, deeksha <[email-masked]>, Saurabh Dadu <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Mon, 5 Dec 2022 12:22:12 +0000

Hi @Manish Kumar<mailto:[email-masked]>

Please ensure that the licenses we are requesting are within the required count as we have discussed with HB UAE and HB KSA.

@deeksha<mailto:[email-masked]> @Saurabh Dadu<mailto:[email-masked]> please recheck these license requests.

HB UAE has only requested 16 temporary FD license for WW & 8 for FRESHCHAT.

HB KSA on the other hand has requested 8 temporary FD licenses for WWS & 6 for FRESHCHAT.

Please share the actual count of licenses you have for both teams now.

[A picture containing text, clipart  Description automatically generated]

Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Sent: Monday, December 5, 2022 4:11 PM
To: Manish Kumar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; deeksha <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: RE: Freshdesk Credential disabling request

Hi Manish,

Please check and confirm.

Kindly clarify if you want to restore or create a new account..

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 5, 2022 3:08 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Freshdesk Credential disabling request

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Mahmoud,

Only, Divyam Jalan - [email-masked]<mailto:[email-masked]> has received the link to activate his account.

Rest below 2 agents (Huma Sayed - [email-masked]<mailto:[email-masked]> and Hamza Nomani - [email-masked]<mailto:[email-masked]>) have not received any link to activate their accounts.

Kindly check and help us further.

Regards,
Manish

________________________________
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 5, 2022 3:34:06 PM
Subject: Freshdesk Credential disabling request

Hi Manish,

Please check and confirm

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 5, 2022 1:50 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Freshdesk Credential disabling request

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Mahmoud,

Below agent are working under LSM UAE group, kindly activate their chat credentials.

Group1 - GCC & EG chat team
Group 2 - whatsapp

Role - Agent

Huma Sayed - [email-masked]<mailto:[email-masked]>
Divyam Jalan - [email-masked]<mailto:[email-masked]>
Hamza Nomani - [email-masked]<mailto:[email-masked]>

Thank for your help.

Regards,
Manish

________________________________
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 5, 2022 2:57:31 PM
Subject: RE: Freshdesk Credential disabling request

Hi Manish,

What the assigned groups and role

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 5, 2022 12:28 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Freshdesk Credential disabling request

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Mahmoud,

Thank you for your help.

Please activate the chat credential for [email-masked]<mailto:[email-masked]>

And deactive the credential for [email-masked]<mailto:[email-masked]>, this agent is also not working with us now.

Regards,
Manish

________________________________
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 5, 2022 1:35:26 PM
Subject: RE: Freshdesk Credential disabling request

Done

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 5, 2022 11:19 AM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Freshdesk Credential disabling request

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Mahmoud/Jessie,

Please disable the freshdesk/freshchat credentials for -  [email-masked]<mailto:[email-masked]>

Regards,
Apoorv
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com