Subject: Refund amount
From: Mohammad Khalid <[email-masked]>
To: Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Mon, 5 Dec 2022 02:03:15 -0700 (MST)

Hi Team, 

Problem Statement: Cx did not received the refunded amount till today 

Refund Date : Nov 16, 2022 
Order ID: 9400191519 
RMA: 1003398365 
Refund amount: AED - 58 

Order ID: 9400142236 
RMA: 1003398291 
Refund amount: AED - 17 
cx's Name: Pooja G 
cx's Email: [email-masked] 
Assistance Required: Customer's refund processed for both the orders on the date Nov 16, 2022 but cx is complaining that he did not receive refunded amount yet. 

Kindly resolve the issue asap. 

Regards, 
Mohammad Khalid