Subject: Re: LMS HC KW - Backlog Tickets
From: Manish Kumar <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, jessie caparas <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, deeksha <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Fri, 2 Dec 2022 09:35:04 -0700 (MST)

+Nikhil 

From: "Manish Kumar" <[email-masked]> 
To: "Mohammad Shababe Quamar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "jessie caparas" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Friday, December 2, 2022 10:02:00 PM 
Subject: Re: LMS HC KW - Backlog Tickets 

Dear Shababe, 

Please find the attached spreadsheet for KW HC backlog cases, most of the issues have been closed. 

We request you to please check and guide us on rest of the cases as well to get them resolved, we have added the remarks regarding the issue in the last "column L". 

Thank you for your help. 

Regards, 
Manish 

From: "Manish Kumar" <[email-masked]> 
To: "Mohammad Shababe Quamar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "jessie caparas" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Tuesday, November 29, 2022 7:49:32 PM 
Subject: Re: LMS HC KW - Backlog Tickets 

Dear Shababe, 

Thank you for sharing the ticket details. 

We will go through each case and resolve the case which we can resolve from our end. 

For the tickets we need support, we will add the remarks regarding issue and for the support required to close the case. 

We request you to please allow us 2 days to do the needful and will get back to you with an updated spreadsheet with remarks on each ticket by Dec 2, 2022. 

Thank you for your guidance and support. 

Regards, 
Manish 

From: "Mohammad Shababe Quamar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "jessie caparas" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Tuesday, November 29, 2022 7:19:30 PM 
Subject: LMS HC KW - Backlog Tickets 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] [ mailto:[email-masked] | 
@Manish Kumar ] 

As discussed, please find the attached LSM KW Backlog Tickets detail. It’s a surprise for me, that some of the tickets are pending from JAN!!!! 

I need an action plan for this backlog and please assign someone from your team to monitor HC KW escalation daily. 

	

Months 	

Count of Tickets 

Jan 	

1 

Apr 	

1 

May 	

4 

Jun 	

1 

Jul 	

1 

Aug 	

4 

Sep 	

10 

Oct 	

14 

Nov 	

79 

Grand Total 	

115 

Thanks & Regards, 

Shababe Quamar 

+971 4 517 4278 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

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