Subject: Refund issue - 6365200655
From: Apoorv Joshi <[email-masked]>
To: malik ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Elharith Elsiddig <[email-masked]>
Date: Wed, 30 Nov 2022 04:13:11 -0700 (MST)

Hi Malik, 

With reference to the order number: 6365200655 

In this order there are 2 refund amount for SAR 77. One is done on Nov 12, 2021 and another is done on Oct 11, 2022. Customer has received one of these refunds and one which is done on Oct 11, 2022 he is denying receiving it. 

Can you please check and advise if this refund is done and share RRN/Claim id for the same. If not done, customer bank details are as follows: 

Account holder name: Mohamed Ahmed 
Bank Name: Alinma Bank 
Branch Name: Zulfi 
Account Type: Current 
Account number: 02493977256 
IBAN number: SA9805000068203082178000 

Please advise on this and help to close. Raising this via email as no option to create child ticket in this ticket. 

Regards, 
Apoorv