Subject: Wrong Status on Child tickets - LSM
From: Jessie Caparas <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 28 Nov 2022 10:15:12 +0000

Hi @Saurabh Dadu<mailto:[email-masked]> @Deeksha Dadu<mailto:[email-masked]>

Tickets assigned to the Escalations DXB group from your team is always set as waiting on third party.

This results in such tickets getting missed which also hampers both our SLA's.

5352002
5351988
5350447

Hope this doesn't get repeated or else will push back such escalations.

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Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

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