Subject: RE: On Validation - Ticket ID 4992386
From: Mohmed Ghadiyali <[email-masked]>
To: "Raby Khan(TCS)" <[email-masked]>
Cc: "Zeeshan Mohammad(TCS)" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, "Mohd. Elbadri" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, Samer Salmeh <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Akshay Berry <[email-masked]>, Manish Kumar <[email-masked]>
Date: Mon, 28 Nov 2022 06:38:43 +0000

Hi @Raby Khan(TCS)<mailto:[email-masked]>

As per the process, do provide the screenshot from CS cockpit for on validation cancellation order.

This is important to process refund

Regards,

Mohmed Ghadiyali

From: Raby Khan(TCS) <[email-masked]>
Sent: Monday, November 28, 2022 8:49 AM
To: Mohmed Ghadiyali <[email-masked]>
Cc: Zeeshan Mohammad(TCS) <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohd. Elbadri <[email-masked]>; Mohammed Abdullah, Bahashwan <[email-masked]>; Samer Salmeh <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Akshay Berry <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: On Validation - Ticket ID 4992386

Hi Mohmed,

We have received the order # 7389888870 in benefit pay report.

Please find the below details as below.

Brand ID
Authorization Code
Action
Currency Code
Trans. Amount
 Result Code
Host Response
 Mer. TrackID
 TranId
 Ref. Id
ECI
IP Address
UDF1
UDF2
'BENEFIT
'584674
1 - Purchase
'048
'32
'CAPTURED
'00
'7389888870
'202228403266435
'228419985057
'7
'188.116.232.211
'347cab65-65e4-440f-a9a1-d8c730b71160
'BENEFIT

Thanks & Regards,
Raby Khan

________________________________
From: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 27, 2022 1:05 PM
To: Raby Khan(TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohd. Elbadri <[email-masked]<mailto:[email-masked]>>; Mohammed Abdullah, Bahashwan <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: On Validation - Ticket ID 4992386

Hi @Raby Khan(TCS)<mailto:[email-masked]>

Please check if we have received amount in benefit for order -

Order Number : 7389888870

Date : Oct 11, 2022

Amount : BHD32.00

Regards,

Mohmed Ghadiyali

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 27, 2022 11:25 AM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Raby Khan(TCS) <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohd. Elbadri <[email-masked]<mailto:[email-masked]>>; Mohammed Abdullah, Bahashwan <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Muhsin Thai Valappil <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: On Validation - Ticket ID 4992386

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear Mohmed,

Please advise us further course of action on the below request.

Thank you for your help.

Regards,
Manish

________________________________

From: "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
To: "Raby Khan, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohd. Elbadri" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Muhsin Thai Valappil" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 24, 2022 5:21:29 PM
Subject: RE: On Validation - Ticket ID 4992386

@Raby Khan(TCS)<mailto:[email-masked]>

Please check and do the needful

Regards,

Mohmed Ghadiyali

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 23, 2022 1:37 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Mohammed Abdullah, Bahashwan <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Muhsin Thai Valappil <[email-masked]<mailto:[email-masked]>>
Subject: Re: On Validation - Ticket ID 4992386

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Akshay,

Kindly assist us to get an update on the below request.

Thank you for your help.

Regards,
Manish

________________________________

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Muhsin Thai Valappil" <[email-masked]<mailto:[email-masked]>>
Cc: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 16, 2022 2:23:39 PM
Subject: Re: On Validation - Ticket ID 4992386

Dear Muhsin,

Kindly assist us on the below request.

With reference to the ticket id : 4992386

The customer has contacted us on 11 Oct 2022 regarding a payment as the payment was deducted (BENEFIT).

Cx Name: Fernando V. Echave

Email - [email-masked]<mailto:[email-masked]>

Order Number : 7389888870

Date : Oct 11, 2022

Amount : BHD32.00

Kindly check the attached for your reference.

Regards.

Manish

________________________________

From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohd. Elbadri" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 10, 2022 2:44:14 PM
Subject: Re: On Validation - Ticket ID 4992386

Hi Team,

Kindly assist us to get an update for the below. Thank you for your help.

Regards,

Nikhil.

________________________________

From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 4 November, 2022 17:44:06
Subject: Re: On Validation - Ticket ID 4992386

Hi Zeeshan,

Kindly assist us to get an update for the below. Thank you for your help.

Regards,

Nikhil.

________________________________

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 30 October, 2022 17:11:30
Subject: Re: On Validation - Ticket ID 4992386

Dear Zeeshan,

Thank you for your prompt response.

Apology on the below, kindly find the below details and assist us in closing this request.

With reference to the ticket id : 4992386

The customer has contacted us on 11 Oct 2022 regarding a payment as the payment was deducted (BENEFIT).

Cx Name: Fernando V. Echave
Email - [email-masked]<mailto:[email-masked]>

Order Number : 7389888870

Date : Oct 11, 2022

Amount : BHD32.00

Kindly check the attached for your reference.

Regards.

Manish

________________________________

From: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohd. Elbadri" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 30, 2022 10:07:46 AM
Subject: Re: On Validation - Ticket ID 4992386

Hi Manish,

Can you please provide the order number or some other details related to this transaction like customer name etc.

Thanks & Regards,

Zeeshan

________________________________

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 26, 2022 2:08 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohd. Elbadri <[email-masked]<mailto:[email-masked]>>; Mohammed Abdullah, Bahashwan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: On Validation - Ticket ID 4992386

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Team,

Please assist us in getting an update on the below request.

With reference to the ticket id : 4992386

The customer has contacted us on 11 Oct 2022 regarding a payment as the payment was deducted (BENEFIT).

Order Number : Oct 11, 2022

Date : Sep 30, 2022

Amount : BHD32.00

Kindly check the attached for your reference.

Regards.
Manish

________________________________

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Cc: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohd. Elbadri" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 24, 2022 2:28:23 PM
Subject: Re: On Validation - Ticket ID 4992386

Dear Akshay,

Kindly assist us to get an update on the below request.

Thank you for your help.

Regards.
Manish

________________________________

From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohd. Elbadri" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 22, 2022 7:44:41 PM
Subject: Fwd: On Validation - Ticket ID 4992386

Hi Zeeshan,

Kindly assist with the refund as per below. Thank you for your help.

Regards,

Nikhil.

________________________________

From: "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 21 October, 2022 19:44:52
Subject: On Validation

Hi Team,

With reference to the ticket id : 4992386

The customer has contacted us on 11 Oct 2022 regarding a payment as the payment was deducted (BENEFIT).

Order Number : Oct 11, 2022

Date : Sep 30, 2022

Amount : BHD32.00

Kindly check the attached for your reference.

Regards.

Bahashwan.

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com