Subject: [JIRA] (REL-162399) Refund follow up 6171501150
From: "Manjunath (Jira)" <[email-masked]>
To: [email-masked]
Date: Fri, 25 Nov 2022 00:21:02 +0000

Manjunath *made 3 updates* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-162399 Refund follow up 6171501150 

Manjunath *made 3 updates* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiMzc1OGQ5NjMyNTA2NDhjMmIwNGUxNTYwYTc5ZjkwZGYiLCJwIjoiaiJ9 )

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REL-162399 ( https://landmark.atlassian.net/browse/REL-162399?atlOrigin=eyJpIjoiMzc1OGQ5NjMyNTA2NDhjMmIwNGUxNTYwYTc5ZjkwZGYiLCJwIjoiaiJ9 )

Refund follow up 6171501150 ( https://landmark.atlassian.net/browse/REL-162399?atlOrigin=eyJpIjoiMzc1OGQ5NjMyNTA2NDhjMmIwNGUxNTYwYTc5ZjkwZGYiLCJwIjoiaiJ9 )
Updates
Manjunath 4:17 AM GST Resolution: Done Status: Work In Progress Completed Assignee: Manjunath Waad Arabiyat
Comments
Manjunath 4:17 AM GST

Hi @Waad Arabiyat

Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, Sankar will share the failed transactions to them and they have processed the refund manually through the bank and It will take 2-3 weeks for the refund to reflect in the customer’s account.

Please keep the customer posted about this issue.

View issue ( https://landmark.atlassian.net/browse/REL-162399?atlOrigin=eyJpIjoiMzc1OGQ5NjMyNTA2NDhjMmIwNGUxNTYwYTc5ZjkwZGYiLCJwIjoiaiJ9 )

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