Subject: RE: Double deduction order not placed in OMR - [email-masked]
From: Malik Ismail <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>, Ajith Palakandy <[email-masked]>, "Raby Khan(TCS)" <[email-masked]>, "Balakrishna Adiboyina (TCS)" <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, MOHAMMED ALMUSTAFA <[email-masked]>
Date: Sun, 20 Nov 2022 08:42:12 +0000

Hi Team,

Please have a look on below case. No order found on Hybris. Amount of 113.55 USD deducted twice on PayPal.

Transaction ID 7JS62531XM588674S

Regards,
Malik
From: Nikhil Bishnoi <[email-masked]>
Sent: Saturday, November 19, 2022 3:06 PM
To: Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; MOHAMMED ALMUSTAFA <[email-masked]>
Subject: Fwd: Double deduction order not placed in OMR - [email-masked]

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Malik,

The attachment shows that the amount was deducted in OMR but the last 2 attachments has Invoice IDS which looks like UAE orders. Could you please assist in advising and looping the concerned team here.

The customer placed an order in UAE on Nov 12, order id is 9595144993.

Please find attached customer confirmation for the debit. Kindly assist with the refund.

Regards,
Nikhil.
________________________________
From: "MOHAMMED ALMUSTAFA" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 14 November, 2022 16:01:45
Subject: Double deduction order not placed

Hi team,

Problem statement: Amount has been deducted twice but no order placed.

customer name: Ghaidaa Albulushi

The customer has contacted us that he tried to place an order but the order wasn't placed and he has been charged twice.

Kindly check and do the needful.

Best rehards.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com