Subject: Fwd: Double deduction order not placed in OMR - [email-masked]
From: Nikhil Bishnoi <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, MOHAMMED ALMUSTAFA <[email-masked]>
Date: Sat, 19 Nov 2022 04:05:34 -0700 (MST)

Hi Malik, 

The attachment shows that the amount was deducted in OMR but the last 2 attachments has Invoice IDS which looks like UAE orders. Could you please assist in advising and looping the concerned team here. 

The customer placed an order in UAE on Nov 12, order id is 9595144993. 

Please find attached customer confirmation for the debit. Kindly assist with the refund. 

Regards, 
Nikhil. 

From: "MOHAMMED ALMUSTAFA" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Elbadri" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 14 November, 2022 16:01:45 
Subject: Double deduction order not placed 

Hi team, 

Problem statement: Amount has been deducted twice but no order placed. 

customer name: Ghaidaa Albulushi 

The customer has contacted us that he tried to place an order but the order wasn't placed and he has been charged twice. 

Kindly check and do the needful. 

Best rehards.