Subject: FW: Double deduction - Order ID 9588251755
From: Malik Ismail <[email-masked]>
To: Reshmaa KJ <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Mohd. Elbadri" <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 17 Nov 2022 10:58:38 +0000

Hi @Reshmaa KJ<mailto:[email-masked]>,

Please process refund for unsuccessful orders. 9588203501 & 9588203524

Regards,
Malik

From: Manish Kumar <[email-masked]>
Sent: Tuesday, November 15, 2022 5:48 PM
To: Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Mohd. Elbadri <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Double deduction - Order ID 9588251755

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Malik,

Please assist us on the below request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohd. Elbadri" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 9, 2022 2:47:03 PM
Subject: Re: Double deduction - Order ID 9588251755

Hi Team,

Kindly assist us to validate the below deduction request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Mohd. Elbadri" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 3, 2022 1:59:21 PM
Subject: Double deduction - Order ID 9588251755

Hi Team,

With regards to the order id 9588251755, the customer is complaining that the amount has been deducted twice from his account.

The customer has shared the Authorization Codes with us.

Customer Name: Cristine Ramos
Email ID: [email-masked]<mailto:[email-masked]>
Authorization Code:  358609 & 643422
Amount: AED 14.35
Date: Sep 28, 2022

Please find attached the notification that the customer is sharing with. Please assist us in investigation and refund.

Thank you for your help.

Regards,
Nikhil.

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