Subject: Re: Hybris codes are not coming
From: Deeksha Dadu <[email-masked]>
To: Pratheesh Gopi <[email-masked]>
Cc: Sreejith Sreekumar <[email-masked]>, Jessie Caparas <[email-masked]>, Manish Kumar <[email-masked]>, Linu Lakshmanan <[email-masked]>, Sankar Thulasimani <[email-masked]>, Nikhil Bishnoi <[email-masked]>, sysops <[email-masked]>, Jennifer Jesuraj <[email-masked]>, Apoorv Joshi <[email-masked]>, "Mohd. Elbadri" <[email-masked]>, syed.ataullah <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Mahmoud Emadeldin Ma
Date: Thu, 17 Nov 2022 05:00:36 +0000

Hi all,

We are receiving codes now.

Regards,
Deeksha

Sent from my iPhone

On 17 Nov 2022, at 04:13, Pratheesh Gopi <[email-masked]> wrote:

Hi Jessie,

I connected with Manish and he shared email id for 5 users having issue with Cloudflare OTP
Checked with Cloudflare team, the OTP emails are being send from them and its getting delivered. Attaching screenshot of the emails record from cloudflare.
We suspect the OTP emails from Cloudflare are getting blocked on lsmindia.com Mail server as we are getting OTP in our landmarkgroup.in and landmarkgroup.com email accounts.
Connect with lsmindia.com mail service team and check any emails from cloudflare is getting blocked, sender email details is in attached screenshot.

Below email ids were checked ,
[email-masked]
[email-masked]
[email-masked]
[email-masked]
[email-masked]
[email-masked]<mailto:[email-masked]>

Note: No emails were sent to [email-masked] in the last 7 days

Regards
Pratheesh

From: 'Pratheesh Gopi' via SysOps <[email-masked]>
Date: Wednesday, 16 November 2022 at 11:52 PM
To: Sreejith Sreekumar <[email-masked]>, Jessie Caparas <[email-masked]>, Manish Kumar <[email-masked]>, Linu Lakshmanan <[email-masked]>, Sankar Thulasimani <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, sysops <[email-masked]>, Jennifer Jesuraj <[email-masked]>, deeksha <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohd. Elbadri <[email-masked]>, syed.ataullah <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Subject: Re: Hybris codes are not coming

** This mail has been sent from an external source **
Hi Jessie,

Can you ask team to connect to Hyrbis again , and share us email id for all users who are experiencing issue with OTP .

Regards
Pratheesh

From: 'Sreejith Sreekumar' via SysOps <[email-masked]>
Date: Wednesday, 16 November 2022 at 9:10 PM
To: Jessie Caparas <[email-masked]>, Manish Kumar <[email-masked]>, Linu Lakshmanan <[email-masked]>, Sankar Thulasimani <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, sysops <[email-masked]>, Jennifer Jesuraj <[email-masked]>, deeksha <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohd. Elbadri <[email-masked]>, syed.ataullah <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Subject: Re: Hybris codes are not coming

** This mail has been sent from an external source **
@Jessie Caparas<mailto:[email-masked]>,

Team is connecting with you to resolve the issue.

--
Sreejith Sreekumar
 +971- 50-9037057
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

From: Jessie Caparas <[email-masked]>
Date: Wednesday, 16 November 2022 at 8:41 PM
To: Manish Kumar <[email-masked]>, Linu Lakshmanan <[email-masked]>, Sreejith Sreekumar <[email-masked]>, Sankar Thulasimani <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, sysops <[email-masked]>, Jennifer Jesuraj <[email-masked]>, deeksha <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohd. Elbadri <[email-masked]>, syed.ataullah <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Subject: RE: Hybris codes are not coming
@Sankar Thulasimani<mailto:[email-masked]> @Sreejith Sreekumar<mailto:[email-masked]> @Linu Lakshmanan<mailto:[email-masked]>

Need immediate support on this.

Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Manish Kumar <[email-masked]>
Sent: Wednesday, November 16, 2022 6:45 PM
To: Linu Lakshmanan <[email-masked]>; Sreejith Sreekumar <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>; sysops <[email-masked]>; Jennifer Jesuraj <[email-masked]>; deeksha <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohd. Elbadri <[email-masked]>; syed.ataullah <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: Hybris codes are not coming

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Team,

Please advise us if there is any further update on the below request, still facing the same issue.

Thank & Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Linu Lakshmanan" <[email-masked]<mailto:[email-masked]>>
Cc: "Sreejith Sreekumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "sysops" <[email-masked]<mailto:[email-masked]>>, "Jennifer Jesuraj" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohd. Elbadri" <[email-masked]<mailto:[email-masked]>>, "Syed Ataullah" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 16, 2022 7:29:09 PM
Subject: Re: Hybris codes are not coming

Hi Linu,

We are not getting Hybris code againg on our email.

We request you to assist us to fix it on an urgent priority.

Thank you for your help.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Sreejith Sreekumar" <[email-masked]<mailto:[email-masked]>>, "Linu Lakshmanan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "sysops" <[email-masked]<mailto:[email-masked]>>, "Jennifer Jesuraj" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohd. Elbadri" <[email-masked]<mailto:[email-masked]>>, "Syed Ataullah" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 9, 2022 2:52:00 PM
Subject: Re: Hybris codes are not coming

Dear Jessie,

We have not experienced any issues in receiving the codes for Hybris today.

Thank you all in getting this fixed.

Regards,
Manish

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Sreejith Sreekumar" <[email-masked]<mailto:[email-masked]>>, "Linu Lakshmanan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "sysops" <[email-masked]<mailto:[email-masked]>>, "Jennifer Jesuraj" <[email-masked]<mailto:[email-masked]>>
Cc: "deeksha" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Mohd. Elbadri" <[email-masked]<mailto:[email-masked]>>, "Syed Ataullah" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 9, 2022 2:36:40 PM
Subject: RE: Hybris codes are not coming

@Nikhil Bishnoi<mailto:[email-masked]>

Are we still experiencing the same issue?

Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Sreejith Sreekumar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 9, 2022 12:50 PM
To: Linu Lakshmanan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; sysops <[email-masked]<mailto:[email-masked]>>; Jennifer Jesuraj <[email-masked]<mailto:[email-masked]>>
Cc: deeksha <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: Re: Hybris codes are not coming

Hi @Jessie<mailto:[email-masked]>,

Please try the below steps and let us know if you still face issue. If so, we can get into a call.

  1.  Clear the cookies from the browser. Link below.  Paste the below link into your browser.

chrome://settings/cookies?search=cooki

Enable clear cookie and can you restart you entire browser and try once again.

--
Sreejith Sreekumar
 +971- 509037057
Landmark Group, Bangalore, India.
www.landmark.digital<http://www.landmark.digital>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

From: 'Linu Lakshmanan' via SysOps <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 9 November 2022 at 12:12 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>, sysops <[email-masked]<mailto:[email-masked]>>, Jennifer Jesuraj <[email-masked]<mailto:[email-masked]>>
Cc: deeksha <[email-masked]<mailto:[email-masked]>>, Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Manish Kumar <[email-masked]<mailto:[email-masked]>>, Elbadri <[email-masked]<mailto:[email-masked]>>, syed.ataullah <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: Re: Hybris codes are not coming

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi @Jessie Caparas<mailto:[email-masked]>

Can you ask the users to check now the issue is resolved. Please let me know if any issue is still having issue.

Regards,
Linu Lakshmanan
Landmark Group, Bangalore, India.
www.landmark.digital<http://www.landmark.digital>
•Mob: +91 9845852083

From: 'Linu Lakshmanan' via SysOps <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 8 November 2022 at 12:33
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>, Sysops <[email-masked]<mailto:[email-masked]>>, Jennifer Jesuraj <[email-masked]<mailto:[email-masked]>>
Cc: deeksha <[email-masked]<mailto:[email-masked]>>, Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Manish Kumar <[email-masked]<mailto:[email-masked]>>, Elbadri <[email-masked]<mailto:[email-masked]>>, syed.ataullah <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: Re: Hybris codes are not coming

** This mail has been sent from an external source **
Hi @Jennifer Jesuraj<mailto:[email-masked]>

Have raised a ticket and working with concerned team, will let you know once it is resolved .

Regards,
Linu Lakshmanan
Landmark Group, Bangalore, India.
www.landmark.digital<http://www.landmark.digital>
•Mob: +91 9845852083

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 8 November 2022 at 11:37
To: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>, Sysops <[email-masked]<mailto:[email-masked]>>, Linu Lakshmanan <[email-masked]<mailto:[email-masked]>>
Cc: deeksha <[email-masked]<mailto:[email-masked]>>, Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Manish Kumar <[email-masked]<mailto:[email-masked]>>, Elbadri <[email-masked]<mailto:[email-masked]>>, syed.ataullah <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Hybris codes are not coming
++ @Linu Lakshmanan<mailto:[email-masked]>

As discussed kindly help us check.

Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 8, 2022 9:54 AM
To: sysops <[email-masked]<mailto:[email-masked]>>
Cc: deeksha <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: Hybris codes are not coming

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

We are unable to receive hybris codes. The issue is now pending for almost 50 min. Kindly check and assist.

Thank you for your help.

Regards,
Nikhil.
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. Access to this email by anyone else is unauthorized. This communication may contain confidential or legally or privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. Any opinion, advise or views expressed in this mail are not necessarily the views of Company and no binding nature of the content /message shall be implied or assumed unless the sender has done so expressly with the due authority.
The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. Access to this email by anyone else is unauthorized. This communication may contain confidential or legally or privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. Any opinion, advise or views expressed in this mail are not necessarily the views of Company and no binding nature of the content /message shall be implied or assumed unless the sender has done so expressly with the due authority.
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com
The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. Access to this email by anyone else is unauthorized. This communication may contain confidential or legally or privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. Any opinion, advise or views expressed in this mail are not necessarily the views of Company and no binding nature of the content /message shall be implied or assumed unless the sender has done so expressly with the due authority.
The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. Access to this email by anyone else is unauthorized. This communication may contain confidential or legally or privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. Any opinion, advise or views expressed in this mail are not necessarily the views of Company and no binding nature of the content /message shall be implied or assumed unless the sender has done so expressly with the due authority. [Screen Shot 2022-11-16 at 1.18.40 PM.png] [Screen Shot 2022-11-16 at 1.17.45 PM.png] [Screen Shot 2022-11-16 at 1.08.17 PM.png] [Screen Shot 2022-11-16 at 1.07.25 PM.png]