Subject: Re: Double deduction - Order ID 9588251755
From: Manish Kumar <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Mohd. Elbadri" <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 15 Nov 2022 06:47:55 -0700 (MST)

Hi Malik, 

Please assist us on the below request. 

Thank you for your help. 

Regards, 
Manish 

From: "Manish Kumar" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Mohd. Elbadri" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Wednesday, November 9, 2022 2:47:03 PM 
Subject: Re: Double deduction - Order ID 9588251755 

Hi Team, 

Kindly assist us to validate the below deduction request. 

Thank you for your help. 

Regards, 
Manish 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Mohd. Elbadri" <[email-masked]> 
Sent: Thursday, November 3, 2022 1:59:21 PM 
Subject: Double deduction - Order ID 9588251755 

Hi Team, 

With regards to the order id 9588251755, the customer is complaining that the amount has been deducted twice from his account. 

The customer has shared the Authorization Codes with us. 

Customer Name: Cristine Ramos 
Email ID: [email-masked] 
Authorization Code: 358609 & 643422 
Amount: AED 14.35 
Date: Sep 28, 2022 

Please find attached the notification that the customer is sharing with. Please assist us in investigation and refund. 

Thank you for your help. 

Regards, 
Nikhil.