Subject: Re: [#5238526] - 6180288767
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: ankkur gupta <[email-masked]>, Centrepoint <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 15 Nov 2022 00:45:42 -0700 (MST)

Hi Jessie, 

Thank you for sharing this feedback. 

We have spoken to the team and have given this agent a strict feedback regarding the same. This agent is new and we have coached her again on this. 

Thank you for your help and guidance. 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "ankkur gupta" <[email-masked]>, "Centrepoint" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, November 15, 2022 11:39:08 AM 
Subject: RE: [#5238526] - 6180288767 

[ mailto:[email-masked] | @Apoorv Joshi ] [ mailto:[email-masked] | 
@Manish Kumar ] [ mailto:[email-masked] | 
@Nikhil Bishnoi ] 

Please take this up with your team. 

Jessie Caparas 

Team Leader 

+971 4 5172087 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

From: Ankkur Gupta <[email-masked]> 
Sent: Monday, November 14, 2022 5:16 PM 
To: Centrepoint <[email-masked]>; Jessie Caparas <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: RE: [#5238526] - 6180288767 

Hi [ mailto:[email-masked] | 
@Centrepoint ] , 

Please share order date always to take quick calls.. 

Hi [ mailto:[email-masked] | 
@Jessie Caparas ] , 

FYI receiving incomplete information. Please align this internally. 

From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 14 November 2022 5:12 PM 
To: Ankkur Gupta < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#5238526] - 6180288767 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Team, 

Reminder.. 

With reference order ID: 6180288767 
Item ID:164485810 

Assistance Required: Need approval to return the item 

Issue Description: There was a complaint from the customer that the item was not suitable for him. 

Please provide us with approval to return the item 

Regards, 
Batool 

تشغيل الجمعة , 11 نوفمبر في 9:39 ص , Centrepoint < [ mailto:[email-masked] | [email-masked] ] > كتب : 

Hi Team, 

With reference order ID: 6180288767 
Item ID:164485810 

Assistance Required: Need approval to return the item 

Issue Description: There was a complaint from the customer that the item was not suitable for him. 

Please provide us with approval to return the item 

Regards, 
Batool 

5238526:1125156 
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