Subject: RE: Important Update - Testing going on around Shukran Pay
From: Saeed Khawaldeh <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, Rawan Barghouth <[email-masked]>
Cc: Nour Hanayneh <[email-masked]>, ccbackoffice <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>, deeksha <[email-masked]>
Date: Sun, 13 Nov 2022 16:16:08 +0000

Dear Shababe,

Thanks for the update. The team was informed.

Kind Regards,

Saeed Al Khawaldeh
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962799 741588

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

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From: Mohammad Shababe Quamar [mailto:[email-masked]]
Sent: Saturday, November 12, 2022 6:54 PM
To: Manish Kumar; Apoorv Joshi; Nikhil Bishnoi; Saeed Khawaldeh; Rawan Barghouth
Cc: Nour Hanayneh; ccbackoffice; Escalations Dxbteam; Mustehsan Siddiqui; Jessie Caparas; deeksha
Subject: Important Update - Testing going on around Shukran Pay

Hi Team,

Kindly note that, there’s some testing going on around Shukran Pay, which can impact customers not able to see their balance.

In case, these complaints come, agent need to inform the customers that balance is safe & should be visible shortly. Also, good if we can take down a count of complaints.

Just make sure the messaging agents use, should be like - "this could be a latency issue & your balance should be visible shortly. Please try in a while, if you still face problem, please drop us an email with a screenshot" Rest assured; your balance is completely safe.

Thanks & Regards,
 [Shape  Description automatically generated with medium confidence]
Shababe Quamar
[[email-masked]]
+971 4 517 4278
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

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