Subject: Re: Deduction against on validation cancelled Order id: 7390650202
From: Manish Kumar <[email-masked]>
To: "Zeeshan Mohammad, TCS" <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Elbadri <[email-masked]>, Mohmed Ghadiyali <[email-masked]>
Date: Sat, 12 Nov 2022 06:06:25 -0700 (MST)

Dear Zeeshat, 

Kindly find the attachment for the deduction, the cx has shared and assist us for the same. 

Thank you for your help. 

Regards, 
Manish 

From: "Zeeshan Mohammad, TCS" <[email-masked]> 
To: "Manish Kumar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Elbadri" <[email-masked]>, "Mohmed Ghadiyali" <[email-masked]> 
Sent: Tuesday, November 8, 2022 10:36:05 AM 
Subject: Re: Deduction against on validation cancelled Order id: 7390650202 

Hi Manish, 

We are unable to find benefit details of the customer. We cannot proceed with the refund without the benefit details. 

Thanks & Regards, 
Zeeshan 

From: Manish Kumar <[email-masked]> 
Sent: Sunday, November 6, 2022 3:51 PM 
To: Zeeshan Mohammad(TCS) <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Elbadri <[email-masked]>; Mohmed Ghadiyali <[email-masked]> 
Subject: Deduction against on validation cancelled Order id: 7390650202 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 
Hi Team, 

Please assist us with this. 

Order id: 7390650202 

Order date: Oct 17, 2022 
Order status: ON_VALIDATION_CANCELLED 
Total amount: BHD6.86 

Payment method: BENEFIT 

Issue description: The order became On Validation Canceled but the customer is complaining that the amount has been deducted, so please check and advise. 

Thanks for your help! 

Regards, 
Manish 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com