Subject: RE: Benefit transfer: order id 7389667782
From: Mohmed Ghadiyali <[email-masked]>
To: Ajith Palakandy <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, "Mohd. Elbadri" <[email-masked]>, Manish Kumar <[email-masked]>, Malik Ismail <[email-masked]>, "Zeeshan Mohammad(TCS)" <[email-masked]>
Date: Tue, 8 Nov 2022 06:13:12 +0000

Hi @Ajith Palakandy<mailto:[email-masked]>

Please approve

Regards,

Mohmed Ghadiyali

From: Zeeshan Mohammad(TCS) <[email-masked]>
Sent: Tuesday, November 8, 2022 8:24 AM
To: Mohmed Ghadiyali <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohd. Elbadri <[email-masked]>; Manish Kumar <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: Benefit transfer: order id 7389667782

Dear Mohmed,

Please find below benefit pay details and screenshot below.

Please help to process

Refund Amount BHD- 12.2

Received Time
Terminal ID
Brand ID
Authorization Code
Action
Currency Code
Trans. Amount
 Result Code
Host Response
 Mer. TrackID
 TranId
 Ref. Id
ECI
IP Address
UDF1
UDF2
10/9/2022 23:03
'677950
'BENEFIT
'159305
1 - Purchase
'048
'12.2
'CAPTURED
'00
'7389667782
'202228277106771
'228219938667
'7
'84.255.184.151
'db9b11ea-73f8-483c-adb0-f42f9cd4d5b8
'BENEFIT

Thanks & Regards,
Zeeshan

________________________________
From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 7, 2022 4:57 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohd. Elbadri <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Subject: Re: Benefit transfer: order id 7389667782

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Malik,

Kindly assist us to get an update on the below request.
Thank you for your help.

Regards,
Manish
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohd. Elbadri" <[email-masked]<mailto:[email-masked]>>, "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 31, 2022 9:38:13 PM
Subject: Re: Benefit transfer: order id 7389667782

Dear Mohmed,

Kindly assist us to get an update on the below request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohd. Elbadri" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 26, 2022 9:29:54 PM
Subject: Benefit transfer: order id 7389667782

Hi Team,

Kindly assist us in the below benefit transfer.

Problem Statement: Refund Follow Up

Case# 5036101
Order id: 7389667782
Order date: Oct 10, 2022
Total amount: BHD12.20
Payment method: BENEFIT

Issue description: The customer wants the amount to be refunded to her bank account (BENEFIT), so we have raised the issue to the Jira team under this link (https://landmark.atlassian.net/browse/REL-161364) and they confirmed to us that the amount has been removed from the customer's My Credit, so please check and do the needful.

Thanks for your help!

Regards,
Manish

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