Subject: RE: Refund for On Validation order - 1687653177
From: Malik Ismail <[email-masked]>
To: Riyas Muhammad <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Elbadri <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Akramullah Khan <[email-masked]>, Venkatesh Krishnaswamy <[email-masked]>
Date: Thu, 3 Nov 2022 04:05:00 +0000

Thanks @Riyas Muhammad<mailto:[email-masked]>

Regards,
Malik

From: Riyas Muhammad <[email-masked]>
Sent: Wednesday, November 2, 2022 12:42 PM
To: Malik Ismail <[email-masked]>; Manish Kumar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Elbadri <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akramullah Khan <[email-masked]>; Venkatesh Krishnaswamy <[email-masked]>
Subject: RE: Refund for On Validation order - 1687653177

Dear @Malik Ismail<mailto:[email-masked]>

Transaction reversed to customer account

Regards
Riyas | Landmark Oman

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: 02 November 2022 11:11
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Riyas Muhammad <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund for On Validation order - 1687653177

Hi @Riyas Muhammad<mailto:[email-masked]>,

Please assist.

1687653177

Regards,
Malik
From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 31, 2022 3:41 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Ansari Mustak <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund for On Validation order - 1687653177
Importance: High

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Malik,

Kindly assist us on the below request in order to get an update, the cx is following up for the same.

Thank you for your help.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Ansari Mustak" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 27, 2022 5:47:10 PM
Subject: Re: Refund for On Validation order - 1687653177

Hi Team,

Please assist us with this.

Problem statement: Refund Follow Up

Order id: 1687653177
Order date: Sep 25, 2022
Order status: ON_VALIDATION_CANCELLED
Payment method: OMANNET
Total amount: OMR7.89

Issue description: The order was cancelled ON VALIDATION, but the customer is complaining that the amount has been deducted, so please check and advise.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Ansari Mustak" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohd. Elbadri" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 21, 2022 7:39:57 PM
Subject: Re: Refund for On Validation order - 1687653177

Dear Malik,

Please assist us on the below request.
Thank you for your help.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Ansari Mustak" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohd. Elbadri" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 14, 2022 2:48:42 PM
Subject: Re: Refund for On Validation order - 1687653177

Dear Team,

Kindly assist us to get an update on the below request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Ansari Mustak" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 2, 2022 4:58:14 PM
Subject: Re: Refund for On Validation order - 1687653177

Hi Ansari,

Kindly assist us to get an update for the below concern. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Ansari Mustak" <[email-masked]<mailto:[email-masked]>>
Cc: "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 26 September, 2022 13:44:34
Subject: Refund for On Validation order - 1687653177

Hi Team,

Please assist us with this.

Problem statement: Refund Follow Up

Order id: 1687653177
Order date: Sep 25, 2022
Order status: ON_VALIDATION_CANCELLED
Payment method: OMANNET
Total amount: OMR7.89

Issue description: The order was cancelled ON VALIDATION, but the customer is complaining that the amount has been deducted, so please check and advise.

Regards,
Nikhil.

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