Subject: FW: Max Orders Having Technical Issues
From: Malik Ismail <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 2 Nov 2022 11:47:34 +0000

Hi Team,

FYI

From: Debesh Datta <[email-masked]>
Sent: Wednesday, November 2, 2022 3:43 PM
To: Mohammad Shababe Quamar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: Akramullah Khan <[email-masked]>; Amal Mohammed <[email-masked]>
Subject: RE: Max Orders Having Technical Issues

Dear Shababe,

As discussed, PFA the complete list of affected shipments. Please inform the agents to stop sending follow ups with the couriers for these AWB regarding this issue. Couriers are complaining that they are responding to the same issue multiple times.

For these orders, they are partially delivered and remaining items have been returned to us. We are working with IT team to process the RTO and refunds.

Thanks & Regards,
Debesh Datta
Assistant Manager - DC
+968 97688513

From: Debesh Datta
Sent: Thursday, 20 October 2022 3:00 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Akramullah Khan <[email-masked]<mailto:[email-masked]>>; Amal Mohammed <[email-masked]<mailto:[email-masked]>>
Subject: Max Orders Having Technical Issues
Importance: High

Dear Shababe,

Recently we had faced an IT glitch where the Multi DC order logic failed for Max (multi dc order generally been consolidated in DC and then shipped in single package) post this issue RDC was shipping order first and MDC stock received later which was creating delivery 2 times on the same AWB.

Asyad Express has a constraint where multiple containers needs individual AWBs. Since the first package has been delivered on the AWB, they are unable to deliver the pending package in the same AWB.

We will have to create new AWB in the Asyad Express portal.

Please inform the same to the customers and the escalations team as Asyad Express are receiving a lot of escalations on the same topic.

I have attached the impacted orders with the details. In case don’t want the items then update us so we don’t create a new AWB.

Thanks & Regards,
Debesh Datta
Assistant Manager - DC
+968 97688513

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