Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Date: Sun, 30 Oct 2022 13:11:13 +0000 (UTC)

Hey Nikhil Bishnoi ,

You have new message(s) in this group.

Livesalesman Team

M

Dear @malik.ismail @mohamed.mahmoud

Kindly check case# 5071111 related to MOC received from [email-masked],

Reassigned to dxb group for now.

Manish Kumar

A

Manish Kumar

Hi @akshay.berry1 @malik.ismail
Could you please check and advise us why we are not getting option to create child ticket on case#4853394

why child ticket is needed?

Akshay Berry

M

Akshay Berry

why child ticket is needed?

not getting respnse from voucher team.

Manish Kumar

A

Manish Kumar

not getting respnse from voucher team.

they are not working today, will get a reply tomorrow

Akshay Berry

M

Akshay Berry

they are not working today, will get a reply tomorrow

Got it, thank you.

Manish Kumar

M

Hi @akshay.berry1
With respect to the order id 7392267336 and case id 5063540 cx shared one screenshot that this consist of a travel bag however on website i believe it is not included.

Kinldy check and advise here

Manish Kumar

A

Manish Kumar

Hi @akshay.berry1
With respect to the order id 7392267336 and case id 5063540 cx shared one screenshot that this consist of a travel bag however on website i believe it is not included.

Kinldy check and advise here

is this store purchase or online?

Akshay Berry

A

send to concept spoc ankur

Akshay Berry

M

Akshay Berry

is this store purchase or online?

Yes, It looks like offline purchase confirming it with customer first and asking for required details to escalate, thank you.

Manish Kumar

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