Subject: Re: Refund for On Validation order - 1687653177
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Ansari Mustak <[email-masked]>, Apoorv Joshi <[email-masked]>, "Mohd. Elbadri" <[email-masked]>, Nikhil Bishnoi <[email-masked]>, malik ismail <[email-masked]>
Date: Thu, 27 Oct 2022 05:17:10 -0700 (MST)

Hi Team, 

Please assist us with this. 

Problem statement: Refund Follow Up 

Order id: 1687653177 
Order date: Sep 25, 2022 
Order status: ON_VALIDATION_CANCELLED 
Payment method: OMANNET 
Total amount: OMR7.89 

Issue description: The order was cancelled ON VALIDATION, but the customer is complaining that the amount has been deducted, so please check and advise. 

Regards, 
Manish 

From: "Manish Kumar" <[email-masked]> 
To: "malik ismail" <[email-masked]> 
Cc: "Ansari Mustak" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohd. Elbadri" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, October 21, 2022 7:39:57 PM 
Subject: Re: Refund for On Validation order - 1687653177 

Dear Malik, 

Please assist us on the below request. 

Thank you for your help. 

Regards, 
Manish 

From: "Manish Kumar" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Ansari Mustak" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohd. Elbadri" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, October 14, 2022 2:48:42 PM 
Subject: Re: Refund for On Validation order - 1687653177 

Dear Team, 

Kindly assist us to get an update on the below request. 

Thank you for your help. 

Regards, 
Manish 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Ansari Mustak" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Elbadri" <[email-masked]> 
Sent: Sunday, October 2, 2022 4:58:14 PM 
Subject: Re: Refund for On Validation order - 1687653177 

Hi Ansari, 

Kindly assist us to get an update for the below concern. Thank you for your help. 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Ansari Mustak" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Monday, 26 September, 2022 13:44:34 
Subject: Refund for On Validation order - 1687653177 

Hi Team, 

Please assist us with this. 

Problem statement: Refund Follow Up 

Order id: 1687653177 
Order date: Sep 25, 2022 
Order status: ON_VALIDATION_CANCELLED 
Payment method: OMANNET 
Total amount: OMR7.89 

Issue description: The order was cancelled ON VALIDATION, but the customer is complaining that the amount has been deducted, so please check and advise. 

Regards, 
Nikhil.