Subject: RE: ON_VALIDATION_CANCELLED 7380457756 & 7380457775
From: Malik Ismail <[email-masked]>
To: Mohmed Ghadiyali <[email-masked]>, "Zeeshan Mohammad(TCS)" <[email-masked]>
Cc: Muhsin Thai Valappil <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Musaed <[email-masked]>, Elbadri <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Thu, 27 Oct 2022 07:52:24 +0000

Hi Team,

Reminder please.

From: Malik Ismail <[email-masked]>
Sent: Tuesday, October 25, 2022 10:27 AM
To: Mohmed Ghadiyali <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>
Cc: Muhsin Thai Valappil <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammad Musaed <[email-masked]>; Elbadri <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: FW: ON_VALIDATION_CANCELLED 7380457756 & 7380457775

Hi @Zeeshan Mohammad(TCS)<mailto:[email-masked]> @Mohmed Ghadiyali<mailto:[email-masked]>,

Please check and update refund status.

7380457756 & 7380457775

Regards,
Malik
From: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 22, 2022 12:40 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mohamed Nagy <[email-masked]<mailto:[email-masked]>>
Cc: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Subject: Re: ON_VALIDATION_CANCELLED 7380457756 & 7380457775

CAUTION: External email sender. Use care when clicking on links or opening attachments!
HI Team,

Kindly assist us in getting this resolved. We are unable to see Order ID 7380459215 in hybris.

Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>, "Mohamed Nagy" <[email-masked]<mailto:[email-masked]>>, "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 17 October, 2022 17:33:15
Subject: Re: ON_VALIDATION_CANCELLED 7380457756 & 7380457775

Dear Akshay,

Please assist us to get an update on the below request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Mohamed Nagy" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>, "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohd. Elbadri" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 10, 2022 7:28:22 PM
Subject: Re: ON_VALIDATION_CANCELLED 7380457756 & 7380457775

Dear Nagy,

Kindly assist us in get the below issue resolved.
We are unable to see any order in CS Cockpit with the order id 7380459215. However, there are 2 orders 7380457756 & 7380457775 which are also showing On Validation cancelled. Attaching the screenshot of these 2 orders. Kindly assist with the refund.

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 4, 2022 9:03:57 PM
Subject: Re: ON_VALIDATION_CANCELLED 7380457756 & 7380457775

Hi Mohmed,

We are unable to see any order in CS Cockpit with the order id 7380459215. However, there are 2 orders 7380457756 & 7380457775 which are also showing On Validation cancelled. Attaching the screenshot of these 2 orders. Kindly assist with the refund.

Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 4 October, 2022 19:49:29
Subject: RE: ON_VALIDATION_CANCELLED 7380457756 & 7380457775

Hi @Nikhil Bishnoi<mailto:[email-masked]>

Please provide screenshot from the CS cockpit for the below order

Regards,

Mohmed Ghadiyali

From: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 4, 2022 4:14 PM
To: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>
Subject: Re: ON_VALIDATION_CANCELLED 7380457756 & 7380457775

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Kindly assist us to get an update here. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 29 September, 2022 09:06:00
Subject: Re: ON_VALIDATION_CANCELLED 7380457756 & 7380457775

Hi Zeeshan,

The customer is complaining that the amount was deducted from his account but the order was cancelled on validation. Kindly do the needful from your end.

Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 10 September, 2022 03:39:01
Subject: ON_VALIDATION_CANCELLED 7380457775

Hi Team,

Order id: 7380457756 & 7380457775
Order Status: ON_VALIDATION_CANCELLED
Amount: BHD30.70     81.65 USD
Transaction id : 8L2943118A242180H
Order Created: Jul 31, 2022
Payment Details:PayPal

The customer insisted he got a deduction for the above amount and he confirmed with PayPal and they confirmed the deduction so please check and revert us.

Regards,
M.T

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com