Subject: [JIRA] (REL-160385) Refund Issue - 6169331353
From: "Jennie Prakash J (Jira)" <[email-masked]>
To: [email-masked]
Date: Thu, 20 Oct 2022 13:10:29 +0000

Jennie Prakash J *made 3 updates* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-160385 Refund Issue - 6169331353 

Jennie Prakash J *made 3 updates* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiMTRiZDE1NDFjZDUyNDE0ZmFhOGQ1OTg0MjAyYmY1YjYiLCJwIjoiaiJ9 )

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REL-160385 ( https://landmark.atlassian.net/browse/REL-160385?atlOrigin=eyJpIjoiMTRiZDE1NDFjZDUyNDE0ZmFhOGQ1OTg0MjAyYmY1YjYiLCJwIjoiaiJ9 )

Refund Issue - 6169331353 ( https://landmark.atlassian.net/browse/REL-160385?atlOrigin=eyJpIjoiMTRiZDE1NDFjZDUyNDE0ZmFhOGQ1OTg0MjAyYmY1YjYiLCJwIjoiaiJ9 )
Updates
Jennie Prakash J 5:07 PM GST Resolution: Done Status: Awaiting Clarity Completed Assignee: Jennie Prakash J Apoorv Joshi
Comments
Jennie Prakash J 5:07 PM GST

Hi @Apoorv Joshi ,

The customer paid 502.76 SAR using a Credit card and the customer used 96.23 SAR MC points and the total customer paid 599 SAR.

The customerr ordered 8 items and all 8 got delivered. Out of which 7 were returned.

* 

Total amount to be paid for returned items are 523.99 SAR

* 

A remaining item which was not a part of RMA is 163676515 - - Denim Maxi Shirt Dress with Belt and Long Sleeves and it is worth of 75 SAR

* 

We already refunded the amount which the customer is supposed to receive from our end and there is no refund pending with us.
Also, the extra amount refunded to the customer in My credits is inclusive of 523.99 SAR(as mentioned in point# 3), due to the system glitch the amount has reached the customer’s credit wallet instead of PG value, this should not repeat in future.

Do let us know of any clarifications.

View issue ( https://landmark.atlassian.net/browse/REL-160385?atlOrigin=eyJpIjoiMTRiZDE1NDFjZDUyNDE0ZmFhOGQ1OTg0MjAyYmY1YjYiLCJwIjoiaiJ9 )

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