Subject: RE: Double Deduction - 9588280972
From: Malik Ismail <[email-masked]>
To: Reshmaa KJ <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Elbadri <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Thu, 20 Oct 2022 05:09:18 +0000

Thanks Reshmaa.

@Manish Kumar<mailto:[email-masked]> - Pls close the case.

Regards,
Malik

From: Reshmaa KJ <[email-masked]>
Sent: Thursday, October 20, 2022 9:06 AM
To: Malik Ismail <[email-masked]>; Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Elbadri <[email-masked]>; Mohammed Abdullah, Bahashwan <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Re: Double Deduction - 9588280972

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Malik,

Refund is processed for 9588276945.

Regards,
Reshmaa.

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 19 October 2022 at 6:35 PM
To: Reshmaa KJ <[email-masked]<mailto:[email-masked]>>, Manish Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Elbadri <[email-masked]<mailto:[email-masked]>>, Mohammed Abdullah, Bahashwan <[email-masked]<mailto:[email-masked]>>, Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Double Deduction - 9588280972
Hi Reshmaa,

9588276945 removed on Hybris. Successful order 9588280972

Regards,
Malik
From: Reshmaa KJ <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 19, 2022 5:03 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Mohammed Abdullah, Bahashwan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Double Deduction - 9588280972

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Malik,

We could see only one amount of SAR 54 captured for order 9588276945 in payfort. Please check with payfort team on this.

Regards,
Reshmaa.

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Date: Friday, 14 October 2022 at 6:49 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>, Reshmaa KJ <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Elbadri <[email-masked]<mailto:[email-masked]>>, Mohammed Abdullah, Bahashwan <[email-masked]<mailto:[email-masked]>>, Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Double Deduction - 9588280972
Hi @Reshmaa KJ<mailto:[email-masked]>,

Please assist to process refund on Payfort for order ID 9588276945. Amount AED 54

Regards,
Malik

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 14, 2022 4:45 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Mohammed Abdullah, Bahashwan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Double Deduction - 9588280972

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Malik,

Please assist us in getting the below request closed.

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Mohd. Elbadri" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 5, 2022 5:56:11 PM
Subject: Fwd: Double Deduction - 9588280972

Hi Team,

Kindly assist with the double deduction complain as per the below details. Please assist with the refund.

Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 5 October, 2022 14:02:23
Subject: Double Deduction

Hi Team,

With reference to the ticket Id : 4941391

Customer reported that the amount has been deducted twice for the order : 9588280972

Amonut : AED 54.00

Date : Sep 29 , 2022

Authorization Code : 900529 / 809688

Customer has shared SC of the deduction kindly find the attached for your reference.

Thank you for your help!

Best regards.
Bahashwan.

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com