Subject: RE: WWD Damage item
From: Akshay Berry <[email-masked]>
To: Manish Kumar <[email-masked]>, Arunava Mitra <[email-masked]>, Bharathi Kumar <[email-masked]>, Murugapandian Mani <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Sayed Humera <[email-masked]>, "Mohd. Elbadri" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Omkar BhaskarMethavade <[email-masked]>, Mohamed Shabaz Khan <[email-masked]>
Date: Wed, 19 Oct 2022 09:30:45 +0000

Hi @Arunava<mailto:[email-masked]> @Bharathi Kumar<mailto:[email-masked]>,

Assist with the below complaint from customer.

Order ID: 8175575680
Item ID:162292803 - - Divo 6-Seater Wooden Top Dining Set
Customer contact : 96599499207

Regards,
[Logo  Description automatically generated]
Akshay Berry
Vendor Support & Escalations Specialist
T: +971 4 5172125
Landmark Group HQ, Marina, Dubai, UAE

From: Manish Kumar <[email-masked]>
Sent: Wednesday, October 19, 2022 1:19 PM
To: Akshay Berry <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>; Apoorv Joshi <[email-masked]>; Sayed Humera <[email-masked]>; Mohd. Elbadri <[email-masked]>; Arunava Mitra <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: WWD Damage item

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Akshay,

Please assist us on the below request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Sayed Humera" <[email-masked]<mailto:[email-masked]>>, "Mohd. Elbadri" <[email-masked]<mailto:[email-masked]>>, "Arunava Mitra" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 14, 2022 6:59:14 PM
Subject: Re: WWD Damage item

Dear Team,

Kindly assist us in getting an update on the below request and in closing the below request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Arunava Mitra" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Sayed Humera" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 10, 2022 6:10:35 PM
Subject: Re: WWD Damage item

Dear Arunava,

Kindly assist in getting the below issue resolved it's been pending since July 2022.

Thank you for your help.

Regards,
Manish

________________________________
From: "Sayed Humera" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 6, 2022 5:00:39 PM
Subject: WWD Damage item

Hi Team,

Child ticket : 4793952

Problem Statement:  WWD DAMAGED ITEM
Order Date : Jun 25, 2022
Order ID: 8175575680
Tracking ID: 19057258175575680
Item ID:162292803 - - Divo 6-Seater Wooden Top Dining Set
Customer contact : 96599499207
Assistance Required: Damaged Item Received
Issue Description: Customer emailed us informing that she received the item on 7/3/22 but the item which they received is damaged, customer also provided us the picture of damaged item.
Now customer is asking for return and exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.

Regards,
Huma

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