Subject: RE: Benefit transfer: 7389617650
From: Merchant Back Offices <[email-masked]>
To: Mohmed Ghadiyali <[email-masked]>, Merchant Back Offices <[email-masked]>, Payment Gateway Team <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Sayed Humera <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Zeeshan Mohammad(TCS)" <[email-masked]>, Ajith Palakandy <[email-masked]>
Date: Sun, 16 Oct 2022 10:10:34 +0000

Good day,

Thank you for contacting CrediMax, we acknowledge the receipt of your email.

Action will be taken to refund the amount.

Kindly note that the refund for the credit cards takes up to 5 working days & for the debit cards up to 10 working days depending on the issuer banks.

Please do not hesitate to contact us again if you need any further assistance

Regards,

 Mohammed Abdulla

 Merchant Back Office Administrator - Business Support,
  +973 17117272   17211465   +973 17117117
   [email-masked]<mailto:[email-masked]>    www.credimax.com.bh<http://www.credimax.com.bh>                                              <https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ>  <https://www.facebook.com/credimaxbscbh>  <https://www.instagram.com/credimax.b.s.c/?hl=en>

 CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain                                                                                                   
From: Mohmed Ghadiyali [mailto:[email-masked]]
Sent: Sunday, 16 October, 2022 11:43 AM
To: Merchant Back Offices <[email-masked]>; Payment Gateway Team <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>; Apoorv Joshi <[email-masked]>; Sayed Humera <[email-masked]>; Escalations Dxbteam <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>; Ajith Palakandy <[email-masked]>
Subject: RE: Benefit transfer: 7389617650

Hi @[email-masked]<mailto:[email-masked]> @Payment Gateway Team<mailto:[email-masked]>

Refund Amount BHD-9.00

7389617650

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

10/9/2022 16:50

'677950

'BENEFIT

'133439

1 - Purchase

'048

'9

'CAPTURED

'00

'7389617650

'202228288282256

'228219927497

'7

'188.116.232.68

'545daf8b-5c08-4f34-94a3-b58174b4b2ba

'BENEFIT

Regards,

Mohmed Ghadiyali

From: Ajith Palakandy <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 16, 2022 11:14 AM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Sayed Humera <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Benefit transfer: 7389617650

Pls proceed.

From: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 16, 2022 10:04 AM
To: Ajith Palakandy <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Sayed Humera <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Benefit transfer: 7389617650

Hi @Ajith Palakandy<mailto:[email-masked]>

Please approve

Regards,

Mohmed Ghadiyali

From: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 16, 2022 7:51 AM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Sayed Humera <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Benefit transfer: 7389617650

Dear Mohmed,

Please find below benefit pay details and screenshot below.

Please help to process

Refund Amount BHD-9.00

7389617650

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

10/9/2022 16:50

'677950

'BENEFIT

'133439

1 - Purchase

'048

'9

'CAPTURED

'00

'7389617650

'202228288282256

'228219927497

'7

'188.116.232.68

'545daf8b-5c08-4f34-94a3-b58174b4b2ba

'BENEFIT

Thanks & Regards
Zeeshan.
________________________________
From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 13, 2022 12:10 PM
To: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Sayed Humera <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Benefit transfer: 7389617650

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Zeeshan,

Please assist us on the below benefit transfer.

Thank you for your help.

Regards,
Manish

________________________________
From: "Sayed Humera" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 12, 2022 6:11:16 PM
Subject: My credit Removal

Hi Team,

Problem Statement: Refund Follow Up

Order id: 7389617650

Order date: Oct 9, 2022

Refund amount: BHD9.00

Payment method: BENEFIT

Issue description: The order has been canceled and the amount refunded to the customer's My Credit, but the customer is complaining that she wants the refund to be in her bank account (BENEFIT), Below is the attached response from jira , kindly do needful.

Thanks for your help!

Regards,
Huma

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