Subject: Re: Drop Payment - Ticket ID 4933087
From: Manish Kumar <[email-masked]>
To: malik ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Elbadri <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Fri, 14 Oct 2022 02:36:33 -0700 (MST)

Dear Malik, 

Thank you for your response. 

Please note that the customer was making purchase online as a guest user and shared the attached refund screenshot. 
Customer email - [email-masked] 

Kindly check and advise us further. 

Regards, 
Manish 

From: "malik ismail" <[email-masked]> 
To: "Manish Kumar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Elbadri" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, October 12, 2022 10:28:32 AM 
Subject: RE: Drop Payment - Ticket ID 4933087 

Hi Manish , 

Please confirm with customer : 

    * Purchase done online or at store ? which website or store 
    * Registered email ID 

Regards, 

From: Manish Kumar <[email-masked]> 
Sent: Tuesday, October 11, 2022 3:14 PM 
To: Malik Ismail <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohd. Elbadri <[email-masked]>; Mohammed Abdullah, Bahashwan <[email-masked]>; Nikhil Bishnoi <[email-masked]> 
Subject: Re: Drop Payment - Ticket ID 4933087 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Dear Malik, 

Please assist us on the below request as the cx is still chasing us for the same. 

Thank you for your help. 

Regards, 
Manish 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd. Elbadri" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Abdullah, Bahashwan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 5, 2022 5:46:05 PM 
Subject: Fwd: Drop Payment - Ticket ID 4933087 

Hi Team, 

With regards to the ticket id 4933087, the customer has confirmed with the Authorization Code 535822, that the amount is debited from his account. 

Kindly assist us to investigate and process the refund if the amount is credited to us. 

Thank you for your help. 

Regards, 

Nikhil. 

From: "Mohammed Abdullah, Bahashwan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Elbadri" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 5 October, 2022 15:17:15 
Subject: Drop Payment 

Hi Team, 

With reference to the ticket ID : 4933087 

Customer reported that there was a drop payemnt without placing an order he has shared the details below : 

Asmaa ElNabrawi 

Transaction Details 

Date: 24/09/2022 

Ref No: 535822 

Merchant Name: LANDMARK RETAIL INVEST DUBAI 

Country: DXB 

Amount: AED 428.00 

Please assist. 

Best regards 

Bahashwan. 

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