Subject: Re: Drop Payment - Ticket ID 4933087
From: Manish Kumar <[email-masked]>
To: malik ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, "Mohd. Elbadri" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Tue, 11 Oct 2022 04:13:47 -0700 (MST)

Dear Malik, 

Please assist us on the below request as the cx is still chasing us for the same. 

Thank you for your help. 

Regards, 
Manish 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Mohd. Elbadri" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]> 
Sent: Wednesday, October 5, 2022 5:46:05 PM 
Subject: Fwd: Drop Payment - Ticket ID 4933087 

Hi Team, 

With regards to the ticket id 4933087, the customer has confirmed with the Authorization Code 535822, that the amount is debited from his account. 

Kindly assist us to investigate and process the refund if the amount is credited to us. 

Thank you for your help. 

Regards, 
Nikhil. 

From: "Mohammed Abdullah, Bahashwan" <[email-masked]> 
To: "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Elbadri" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 5 October, 2022 15:17:15 
Subject: Drop Payment 

Hi Team, 

With reference to the ticket ID : 4933087 

Customer reported that there was a drop payemnt without placing an order he has shared the details below : 

Asmaa ElNabrawi 
Transaction Details 
Date: 24/09/2022 
Ref No: 535822 
Merchant Name: LANDMARK RETAIL INVEST DUBAI 
Country: DXB 
Amount: AED 428.00 

Please assist. 

Best regards 
Bahashwan.