Subject: Re: ON_VALIDATION_CANCELLED 7380457756 & 7380457775
From: Manish Kumar <[email-masked]>
To: Mohamed Nagy <[email-masked]>
Cc: Mohmed Ghadiyali <[email-masked]>, "Zeeshan Mohammad, TCS" <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Musaed <[email-masked]>, escalations dxbteam <[email-masked]>, Elbadri <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Mon, 10 Oct 2022 06:58:22 -0700 (MST)

Dear Nagy, 

Kindly assist us in get the below issue resolved. 

We are unable to see any order in CS Cockpit with the order id 7380459215. However, there are 2 orders 7380457756 & 7380457775 which are also showing On Validation cancelled. Attaching the screenshot of these 2 orders. Kindly assist with the refund. 

Thank you for your help. 

Regards, 
Manish 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Mohmed Ghadiyali" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Zeeshan Mohammad, TCS" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohammad Musaed" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Elbadri" <[email-masked]> 
Sent: Tuesday, October 4, 2022 9:03:57 PM 
Subject: Re: ON_VALIDATION_CANCELLED 7380457756 & 7380457775 

Hi Mohmed, 

We are unable to see any order in CS Cockpit with the order id 7380459215. However, there are 2 orders 7380457756 & 7380457775 which are also showing On Validation cancelled. Attaching the screenshot of these 2 orders. Kindly assist with the refund. 

Thank you for your help. 

Regards, 
Nikhil. 

From: "Mohmed Ghadiyali" <[email-masked]> 
To: "Nikhil Bishnoi" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Zeeshan Mohammad, TCS" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohammad Musaed" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Elbadri" <[email-masked]> 
Sent: Tuesday, 4 October, 2022 19:49:29 
Subject: RE: ON_VALIDATION_CANCELLED 7380457756 & 7380457775 

Hi [ mailto:[email-masked] | 
@Nikhil Bishnoi ] 

Please provide screenshot from the CS cockpit for the below order 

Regards, 

Mohmed Ghadiyali 

From: Nikhil Bishnoi <[email-masked]> 
Sent: Tuesday, October 4, 2022 4:14 PM 
To: Zeeshan Mohammad(TCS) <[email-masked]>; Mohmed Ghadiyali <[email-masked]> 
Cc: Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammad Musaed <[email-masked]>; Escalations Dxbteam <[email-masked]>; Elbadri <[email-masked]> 
Subject: Re: ON_VALIDATION_CANCELLED 7380457756 & 7380457775 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Team, 

Kindly assist us to get an update here. Thank you for your help. 

Regards, 

Nikhil. 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Zeeshan Mohammad, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Musaed" < [ mailto:[email-masked] | [email-masked] ] >, "Escalations Dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 29 September, 2022 09:06:00 
Subject: Re: ON_VALIDATION_CANCELLED 7380457756 & 7380457775 

Hi Zeeshan, 

The customer is complaining that the amount was deducted from his account but the order was cancelled on validation. Kindly do the needful from your end. 

Thank you for your help. 

Regards, 

Nikhil. 

From: "Mohammad Musaed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 10 September, 2022 03:39:01 
Subject: ON_VALIDATION_CANCELLED 7380457775 

Hi Team, 

Order id: 7380457756 & 7380457775 

Order Status: ON_VALIDATION_CANCELLED 

Amount: BHD30.70 81.65 USD 

Transaction id : 8L2943118A242180H 
Order Created: Jul 31, 2022 

Payment Details:PayPal 

The customer insisted he got a deduction for the above amount and he confirmed with PayPal and they confirmed the deduction so please check and revert us. 

Regards, 

M.T 

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