Subject: Re: WWD Damage item
From: Manish Kumar <[email-masked]>
To: Arunava Mitra <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Sayed Humera <[email-masked]>, "Mohd. Elbadri" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 10 Oct 2022 05:40:35 -0700 (MST)

Dear Arunava, 

Kindly assist in getting the below issue resolved it's been pending since July 2022. 

Thank you for your help. 

Regards, 
Manish 

From: "Sayed Humera" <[email-masked]> 
To: "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, October 6, 2022 5:00:39 PM 
Subject: WWD Damage item 

Hi Team, 

Child ticket : 4793952 

Problem Statement: WWD DAMAGED ITEM 
Order Date : Jun 25, 2022 
Order ID: 8175575680 
Tracking ID: 19057258175575680 
Item ID:162292803 - - Divo 6-Seater Wooden Top Dining Set 
Customer contact : 96599499207 
Assistance Required: Damaged Item Received 
Issue Description: Customer emailed us informing that she received the item on 7/3/22 but the item which they received is damaged, customer also provided us the picture of damaged item. 
Now customer is asking for return and exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 
Huma