Subject: Fwd: Drop Payment - Ticket ID 4961448
From: Nikhil Bishnoi <[email-masked]>
To: Abdulqader Ahmed <[email-masked]>
Date: Mon, 10 Oct 2022 01:33:35 -0700 (MST)

Please do the needful as per the below comments. 

From: "Malik Ismail" <[email-masked]> 
To: "Manish Kumar" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Elbadri" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Monday, 10 October, 2022 10:12:56 
Subject: RE: Drop Payment 

Hi Manish , 

No transaction found with below details. 

Please advise customer to raise dispute to his bank. 

Regards, 

Malik 

From: Manish Kumar <[email-masked]> 
Sent: Saturday, October 8, 2022 1:37 PM 
To: Malik Ismail <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohd. Elbadri <[email-masked]>; Mohammed Abdullah, Bahashwan <[email-masked]>; Nikhil Bishnoi <[email-masked]> 
Subject: Re: Drop Payment 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Dear Malik, 

Could you please assist us to validate the below deduction as the cx is still following up with us on the same. 

Thank you for your help. 

Regards, 
Manish 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd. Elbadri" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Abdullah, Bahashwan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 5, 2022 5:57:28 PM 
Subject: Fwd: Drop Payment 

Hi Team, 

Kindly assist with the refund as per the below query. Thank you for your help. 

Regards, 

Nikhil. 

From: "Mohammed Abdullah, Bahashwan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Elbadri" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 5 October, 2022 14:29:25 
Subject: Drop Payment 

Hi Team, 

With reference to the ticket ID : 4961448 

Customer reported that there was a drop payemnt without placing an order he has shared the details below : 

IRFAN HUSSAIN MUHAMMAD HUSSAIN 

Transaction Details 

Date: 1st October 2022 

Ref No: FT22274JBCJC 

Merchant Name: LANDMARK RETAIL INVEST DUBAI 

Country: UAE 

Amount: AED 283.00 

Please assist. 

Best regards 

Bahashwan. 

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