Subject: Re: RRN: Order id: 9584551778
From: Nikhil Bishnoi <[email-masked]>
To: Malik Ismail <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Elbadri <[email-masked]>, Aya Saoud <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sat, 1 Oct 2022 03:34:21 -0700 (MST)

Hi Team, 

Kindly assist us to get an update. Thank you for your help. 

Regards, 
Nikhil. 

From: "Manish Kumar" <[email-masked]> 
To: "Malik Ismail" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Elbadri" <[email-masked]>, "Aya Saoud" <[email-masked]> 
Sent: Tuesday, 27 September, 2022 20:26:17 
Subject: RRN: Order id: 9584551778 

Hi Malik, 

Please assist us in getting the RRN on for the order. 

Order id: 9584551778 
Order date: Sep 1, 2022 
Payment method: mastercard 
Refund amount: AED35.70 

Issue description: As per the Hybris the refund has been processed successfully on (9/8/22) but the customer is complaining that she did not receive the amount yet, as well we are unable to fetch the RRN it on on payfort, so please check and advise. 

Thanks for your help! 

Regards, 
Manish