Subject: [JIRA] Reshmaa KJ mentioned you on REL-160401
From: "Reshmaa KJ (Jira)" <[email-masked]>
To: [email-masked]
Date: Fri, 30 Sep 2022 13:18:16 +0000

Reshmaa KJ *mentioned you* on an issue
REL-System Reliability Engineering - Landmark/REL-160401 Refund issue - 6169071951 

Reshmaa KJ *mentioned you* on an issue

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiNjFiZTFiZGRiZGRhNDE5YzhhZGIyNTU5ZTIyNjM1ZWEiLCJwIjoiaiJ9 )

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REL-160401 ( https://landmark.atlassian.net/browse/REL-160401?atlOrigin=eyJpIjoiNjFiZTFiZGRiZGRhNDE5YzhhZGIyNTU5ZTIyNjM1ZWEiLCJwIjoiaiJ9 )

Refund issue - 6169071951 ( https://landmark.atlassian.net/browse/REL-160401?atlOrigin=eyJpIjoiNjFiZTFiZGRiZGRhNDE5YzhhZGIyNTU5ZTIyNjM1ZWEiLCJwIjoiaiJ9 )
Reshmaa KJ 5:18 PM GST

Hi @nikhil.bishnoi

Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, we will share the failed transactions to them and they have processed the refund manually through the bank and It will take 2-3 weeks for the refund to reflect in the customer’s account.

Please keep the customer posted about this issue.

View issue ( https://landmark.atlassian.net/browse/REL-160401?atlOrigin=eyJpIjoiNjFiZTFiZGRiZGRhNDE5YzhhZGIyNTU5ZTIyNjM1ZWEiLCJwIjoiaiJ9 )

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