Subject: Re: Benefit Refund - 7383741994
From: "Zeeshan Mohammad(TCS)" <[email-masked]>
To: Mohmed Ghadiyali <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, "Mohd. Elbadri" <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 25 Sep 2022 11:58:54 +0000

Dear Mohmed,

Please find below benefit pay details and screenshot below.

Please help to process

Refund Amount BHD- 10.75
Benefit Amount BHD - 9.92

Received Time                                   Terminal ID             Brand ID        Authorization Code                      Action                          Currency Code                   Trans. Amount                    Result Code                            Host Response                    Mer. TrackID                            TranId                          Ref. Id                        ECI     IP Address                      UDF1                    UDF2
8/26/2022 16:44 '677950 'BENEFIT        '508667 1 - Purchase    '048    '9.92   'CAPTURED       '00     '7383741994     '202223810738127        '223818673747   '7      '109.161.131.137        'b4a74c06-caf0-4c2c-af9a-5e0594b87abd   'BENEFIT

Thanks & Regards,
Zeeshan

________________________________
From: Manish Kumar <[email-masked]>
Sent: Friday, September 23, 2022 4:07 PM
To: Mohmed Ghadiyali <[email-masked]>
Cc: Zeeshan Mohammad(TCS) <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohd. Elbadri <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Re: Benefit Refund - 7383741994

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Dear Mohamed,

Please assist us on the below benefit request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]>
To: "Zeeshan Mohammad, TCS" <[email-masked]>
Cc: "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Mohd. Elbadri" <[email-masked]>
Sent: Monday, September 19, 2022 3:06:37 PM
Subject: Benefit Refund - 7383741994

Hi Zeeshan,

Kindly assist with the refund to Benefit as per below request

Order id: 7383741994
Order date: Aug 26, 2022
Refund amount: 10.75 BHD
Payment method: BENEFIT

Issue description: The customer is complaining that she does not want the refund to be in her My Credit, so we have raised the issue to Jira team under this link (https://landmark.atlassian.net/browse/REL-159834), and they confirmed to us that the amount has been removed, so please check and do the needful.

Thanks for your help!

Regards,
Nikhil.

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