Subject: Re: Refund Follow Up 7386134524
From: Manish Kumar <[email-masked]>
To: Sohaib Ahmed <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, "Mohd. Elbadri" <[email-masked]>
Date: Fri, 23 Sep 2022 03:12:09 -0700 (MST)

Dear Sohaib, 

This already escalated on zimbra. 

Thank you for your help. 

Regards, 
Manish 

From: "Sohaib Ahmed" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Mohd. Elbadri" <[email-masked]> 
Sent: Friday, September 23, 2022 3:39:09 PM 
Subject: Refund Follow Up 7386134524 

Hi Team, 

Problem Statement: Refund Follow Up 

Order Date: Sep 13, 2022 
Order ID: 7386134524 
Refund amount: 15.8401 BHD 
Payment method: BENEFIT 

Assistance Required: Remove My Credit Amount 

Issue Description: The refund has been processed to the customer's My Credit. However, he contacted us asking to be processed to his bank account as he has paid by (BENEFIT), so we have raised to Jira under this link (https://landmark.atlassian.net/browse/REL-159960) to remove the customer's My Credit, and the team informed us that the amount has been removed, so please check and do the needful. 

Thanks in advance. 

Best Regards,