Subject: KW HC report - 1st Sep - 22nd Sep
From: Manish Kumar <[email-masked]>
To: deeksha <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Thu, 22 Sep 2022 02:09:49 -0700 (MST)

Hi Mam, 

Please find the below summary for the month of KW Homecentre group. 

Total email response - 616 

Total number of tickets Handled: 377 

Total resolved tickets: 206 

Total closed tickets: 40 

Here the point is as per the productivity report we have resolved 206 cases however as per the Customer Satisfaction Survey report we have not received C-Sat/D-Sat on any of the tickets. 

For your reference please find the attched email reports and the screenshots. 

Regards, 
Manish