Subject: Re: Benefit transfer: Order id: 7380039603
From: Nikhil Bishnoi <[email-masked]>
To: Muhsin Thai Valappil <[email-masked]>, Mohmed Ghadiyali <[email-masked]>, "Zeeshan Mohammad, TCS" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Aya Saoud <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Wed, 21 Sep 2022 00:04:39 -0700 (MST)

Dear Muhsin, 

Please check and assist us to get an update on the below request. 

Thank you for your help. 

Regards, 
Nikhil. 

From: "Manish Kumar" <[email-masked]> 
To: "Escalations Dxbteam" <[email-masked]> 
Cc: "Muhsin Thai Valappil" <[email-masked]>, "Mohmed Ghadiyali" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Aya Saoud" <[email-masked]>, "Zeeshan Mohammad, TCS" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 17 September, 2022 14:54:00 
Subject: Re: Benefit transfer: Order id: 7380039603 

Hi Team, 

Kindly assist us to get an update on the below request. 

Thank you for your support. 

Regards, 
Manish 

From: "Apoorv Joshi" <[email-masked]> 
To: "Muhsin Thai Valappil" <[email-masked]> 
Cc: "Mohmed Ghadiyali" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Aya Saoud" <[email-masked]>, "Zeeshan Mohammad, TCS" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Sunday, September 11, 2022 5:02:25 PM 
Subject: Re: Benefit transfer: Order id: 7380039603 

Dear Muhsin, 

Please approve the below request. Thank you for your help. 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Mohmed Ghadiyali" <[email-masked]> 
Cc: "Muhsin Thai Valappil" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Aya Saoud" <[email-masked]>, "Zeeshan Mohammad, TCS" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Thursday, September 8, 2022 11:32:18 AM 
Subject: Re: Benefit transfer: Order id: 7380039603 

Dear Mohmed, 

Please check and assist us to get an update on the below request. 

Thank you for your help. 

Regards, 
Nikhil. 

From: "Manish Kumar" <[email-masked]> 
To: "Mohmed Ghadiyali" <[email-masked]> 
Cc: "Muhsin Thai Valappil" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Aya Saoud" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Zeeshan Mohammad, TCS" <[email-masked]> 
Sent: Monday, 5 September, 2022 16:37:49 
Subject: Re: Benefit transfer: Order id: 7380039603 

Dear Mohamed, 

Please check and assist us to get an update on the below request. 

Thank you for your help. 

Regards, 
Manish 

From: "Mohmed Ghadiyali" <[email-masked]> 
To: "Muhsin Thai Valappil" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Aya Saoud" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Zeeshan Mohammad, TCS" <[email-masked]> 
Sent: Monday, August 22, 2022 12:34:16 PM 
Subject: RE: Benefit transfer: Order id: 7380039603 

Hi [ mailto:[email-masked] | 
@Muhsin Thai Valappil ] 

Please approve 

Regards, 

Mohmed Ghadiyali 

From: Zeeshan Mohammad(TCS) <[email-masked]> 
Sent: Sunday, August 21, 2022 1:56 PM 
To: Mohmed Ghadiyali <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Aya Saoud <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Muhsin Thai Valappil <[email-masked]> 
Subject: Re: Benefit transfer: Order id: 7380039603 

Dear Mohmed, 

Please find below benefit pay details and screenshot below. 

Please help to process 

Refund Amount BHD- 10 

	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

7/28/2022 18:14 	

'677950 	

'BENEFIT 	

'941049 	

1 - Purchase 	

'048 	

'10 	

'CAPTURED 	

'00 	

'7380039603 	

'202220910630400 	

'220957897308 	

'7 	

'109.63.7.109 	

'34dc4353-f1bd-4f69-9bac-b06541356d52 	

'BENEFIT 

Thanks & Regards, 

Zeeshan 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, August 20, 2022 1:11 PM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Aya Saoud < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Benefit transfer: Order id: 7380039603 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Dear Mohmed, 

Kindly assist us on the below request. 

Order id: 7380039603 

Order date: Jul 28, 2022 

Refund amount: 10 BHD 

Payment method: BENEFIT 

Jira link: [ https://landmark.atlassian.net/browse/REL-158725 | https://landmark.atlassian.net/browse/REL-158725 ] 

Issue description: the customer wants the amount in her account, so we have raised to Jira team to remove the amount from the customer's My Credit, and they informed that the amount has been already removed, so please check and do the needful. 

Thanks for your help! 

Regards, 

Manish 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Zeeshan Mohammad, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Aya Saoud" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, August 19, 2022 4:51:09 PM 
Subject: Re: Benefit transfer: Order id: 7380039603 

Hi Zeeshan, 

Please ignore the earlier mail. Kindly assist us to get an update. 

Thank you for your help. 

Regards, 

Nikhil. 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Zeeshan Mohammad, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Escalations Dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Aya Saoud" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 17 August, 2022 16:32:36 
Subject: Benefit transfer: Order id: 7380039603 

Hi Team, 

Please assist us in the below benefit transfer. 

Order id: 7380039603 

Order date: Jul 28, 2022 

Refund amount: 10 BHD 

Payment method: BENEFIT 

Jira link: [ https://landmark.atlassian.net/browse/REL-158725 | https://landmark.atlassian.net/browse/REL-158725 ] 

Issue description: the customer wants the amount in her account, so we have raised to Jira team to remove the amount from the customer's My Credit, and they informed that the amount has been already removed, so please check and do the needful. 

Thanks for your help! 

Regards, 
Manish 

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