Subject: Re: [#4791389] - 8374253768 Cash refund
From: Nikhil Bishnoi <[email-masked]>
To: Rahul Nerkar <[email-masked]>
Cc: Akshay Berry <[email-masked]>, Reshmaa KJ <[email-masked]>, Malik Ismail <[email-masked]>, Faraz Lohani <[email-masked]>, Escalations Dxbteam <[email-masked]>, Tharindu Rajapaksha <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Ajith Pillai <[email-masked]>, Reddy Prasad <[email-masked]>, Centrepoint <[email-masked]>, Geetanjali Gadpelly <[email-masked]>, Shajan Joy <
Date: Tue, 20 Sep 2022 20:07:18 -0700 (MST)

Hi Rahul, 

Thank you for your confirmation. However, please check the refund amount is KWD 116.110 or KWD 160.110. We will inform the customer accordingly and will ask convenient branch to collect cash. 

Thank you for your help. 

Regards, 
Nikhil. 

From: "Rahul Nerkar" <[email-masked]> 
To: "Akshay Berry" <[email-masked]>, "Reshmaa KJ" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Faraz Lohani" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Cc: "Tharindu Rajapaksha" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "Ajith Pillai" <[email-masked]>, "Reddy Prasad" <[email-masked]>, "Centrepoint" <[email-masked]>, "Geetanjali Gadpelly" <[email-masked]>, "Shajan Joy" <[email-masked]> 
Sent: Tuesday, 20 September, 2022 18:25:45 
Subject: Re: [#4791389] - 

Dear Faraz/Malik/Akshay/Reshmaa/Nikhil, 

Cash refund is approved by Shajan sir for Order no. 8374253768 amount KWD-116.110/- . Please update the location to [ mailto:[email-masked] | 
@Tharindu Rajapaksha ] from which location customer want to collect cash refund. 

Regards, 
Rahul Nerkar 

From: Shajan Joy <[email-masked]> 
Sent: Tuesday, September 20, 2022 4:37 PM 
To: Rahul Nerkar (TCS) <[email-masked]>; Ajith Pillai <[email-masked]>; Reddy Prasad <[email-masked]>; Nagamuni Reddy N <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Tharindu Rajapaksha <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Centrepoint <[email-masked]>; Geetanjali Gadpelly <[email-masked]>; Faraz Lohani <[email-masked]>; Akshay Berry <[email-masked]>; Reshmaa KJ <[email-masked]>; Malik Ismail <[email-masked]> 
Subject: RE: [#4791389] - 

Dear Rahul, 

Approved as discussed. 

Regards 

Shajan Joy 

From: Rahul Nerkar (TCS) <[email-masked]> 
Sent: Monday, September 19, 2022 7:19 AM 
To: Shajan Joy <[email-masked]>; Ajith Pillai <[email-masked]>; Reddy Prasad <[email-masked]>; Nagamuni Reddy N <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Tharindu Rajapaksha <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Centrepoint <[email-masked]>; Geetanjali Gadpelly <[email-masked]>; Faraz Lohani <[email-masked]>; Akshay Berry <[email-masked]>; Reshmaa KJ <[email-masked]>; Malik Ismail <[email-masked]> 
Subject: Re: [#4791389] - 

Dear Shajan Sir, 

Please approve the cash refund for the below mentioned in trailing email. 

Regards, 

Rahul Nerkar. 

From: Rahul Nerkar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 12, 2022 8:38 AM 
To: Shajan Joy < [ mailto:[email-masked] | [email-masked] ] >; Ajith Pillai < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] >; Nagamuni Reddy N < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Tharindu Rajapaksha < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Geetanjali Gadpelly < [ mailto:[email-masked] | [email-masked] ] >; Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Reshmaa KJ < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: [#4791389] - 

Dear Shajan Sir/Ajith Sir/Reddy Sir, 

Please approve a cash refund for Order no. 8374253768 amount KWD-116.110/- No records found in KPAY. 

Order No. 8374253768 not available in Hybris, so we found the Fort ID/ Merchant ID- 158516679400061838 from Payfort.com by using order no.8374253768 and we are getting result purchase details but refund details not showing in below screen shot. 

For checking refund credited to customer account or not, We use the Merchant ID- 158516679400061838 & we get result from KPAY- NO record found as mentioned in below screen shot (2), means refund not credited to customer account. 

Please approve a cash refund. 

Regards, 

Rahul Nerkar. 

From: Rahul Nerkar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, September 8, 2022 4:08 PM 
To: Shajan Joy < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Tharindu Rajapaksha < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Geetanjali Gadpelly < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] >; Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Reshmaa KJ < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: [#4791389] - 

Dear Shajan Sir, 

Please approve a cash refund for Order no. 8374253768 amount KWD-116.110/- No records found in KPAY. 

Order No. 8374253768 not available in Hybris, so we found the Fort ID/ Merchant ID- 158516679400061838 from Payfort.com by using order no.8374253768 and we are getting result purchase details but refund details not showing in below screen shot. 

For checking refund credited to customer account or not, We use the Merchant ID- 158516679400061838 & we get result from KPAY- NO record found as mentioned in below screen shot (2) 

Regards, 

Rahul Nerkar. 

From: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, September 8, 2022 1:21 PM 
To: Rahul Nerkar (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Geetanjali Gadpelly < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Tharindu Rajapaksha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#4791389] - 

Hi Rahul, 

As per PAYFORT amount is deducted from the customer's account, however, not doesn’t process. 

Amount deducted date: 26-03-2020 

Amount : 160.110 KWD 

Amount Status : Accepted 

Thanks & Regards, 

Shababe Quamar 

+971 4 517 4278 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

From: Rahul Nerkar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, September 8, 2022 11:51 AM 
To: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Geetanjali Gadpelly < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Tharindu Rajapaksha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: [#4791389] - 

Dear Shababe Sir, 

I have check in KPAY no record found against the FORT ID/Merchant ID -158516679400061838. 

Regards, 

Rahul Nerkar. 

From: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, September 8, 2022 11:30 AM 
To: Rahul Nerkar (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Geetanjali Gadpelly < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Tharindu Rajapaksha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#4791389] - 

Hi Rahul, 

Please see the below mention detail. 

Thanks & Regards, 

Shababe Quamar 

+971 4 517 4278 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

From: Rahul Nerkar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 7, 2022 11:58 AM 
To: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Geetanjali Gadpelly < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Tharindu Rajapaksha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: [#4791389] - 

Dear Shababe Sir, 

Order no. 8374253768 not find in Hybris. Please provide transaction ID if available, then we will find another in KPAY & this order is old of 2020. 

Regards, 

Rahul Nerkar. 

From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 7, 2022 11:46 AM 
To: Geetanjali Gadpelly < [ mailto:[email-masked] | [email-masked] ] >; Rahul Nerkar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Tharindu Rajapaksha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#4791389] - 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Rahul, 

The order is for 2020 and that is the reason it is not showing on hybris. The customer is complaining that he has received only 1 item and the rest have not been received and asking for the refund. 

Please find attached the screenshot customer has shared for the order confirmation. 

Regards, 

Nikhil. 

4791389:1125156 
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