Subject: RE: Deduction against on validation cancelled order: 7364414575 and 7364410514
From: Mohmed Ghadiyali <[email-masked]>
To: "[email-masked]" <[email-masked]>, Payment Gateway Team <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Elbadri <[email-masked]>, Aya Saoud <[email-masked]>, "Zeeshan Mohammad(TCS)" <[email-masked]>, Manish Kumar <[email-masked]>, Muhsin Thai Valappil <[email-masked]>
Date: Sun, 11 Sep 2022 10:40:44 +0000

Hi @[email-masked]<mailto:[email-masked]> @Payment Gateway Team<mailto:[email-masked]>

Refund Amount BHD- 51.84

Received Time
Terminal ID
Brand ID
Authorization Code
Action
Currency Code
Trans. Amount
 Result Code
Host Response
 Mer. TrackID
 TranId
 Ref. Id
ECI
IP Address
UDF1
UDF2
4/5/2022 19:40
'677950
'BENEFIT
'146276
1 - Purchase
'048
'51.84
'CAPTURED
'00
'7364410514
'202209561588383
'209514404087
'7
'37.131.49.110
'd7e1cbf5-f72a-4718-a524-f68139b4333f
'BENEFIT

Regards,

Mohmed Ghadiyali

From: Muhsin Thai Valappil <[email-masked]>
Sent: Sunday, September 11, 2022 9:58 AM
To: Mohmed Ghadiyali <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Elbadri <[email-masked]>; Aya Saoud <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>; Manish Kumar <[email-masked]>
Subject: RE: Deduction against on validation cancelled order: 7364414575 and 7364410514

Approved.

Regards,
Muhsin Thai Valappil

From: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 11, 2022 9:26 AM
To: Muhsin Thai Valappil <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Aya Saoud <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Deduction against on validation cancelled order: 7364414575 and 7364410514

Hi @Muhsin Thai Valappil<mailto:[email-masked]>

Please approve

Regards,

Mohmed Ghadiyali

From: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 11, 2022 9:24 AM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Aya Saoud <[email-masked]<mailto:[email-masked]>>
Subject: Re: Deduction against on validation cancelled order: 7364414575 and 7364410514

Dear Mohmed,

Please find below benefit pay details and screenshot below.

Please help to process

Refund Amount BHD- 51.84

The Benefit details for the order # 7364414575 is not available.

Received Time
Terminal ID
Brand ID
Authorization Code
Action
Currency Code
Trans. Amount
 Result Code
Host Response
 Mer. TrackID
 TranId
 Ref. Id
ECI
IP Address
UDF1
UDF2
4/5/2022 19:40
'677950
'BENEFIT
'146276
1 - Purchase
'048
'51.84
'CAPTURED
'00
'7364410514
'202209561588383
'209514404087
'7
'37.131.49.110
'd7e1cbf5-f72a-4718-a524-f68139b4333f
'BENEFIT

Thanks & Regards,
Zeeshan

________________________________
From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 8, 2022 1:04 PM
To: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Aya Saoud <[email-masked]<mailto:[email-masked]>>
Subject: Deduction against on validation cancelled order: 7364414575 and 7364410514

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Zeeshan,

Kindly assist us to validate the deduction against the below orders.

Order id: 7364414575
Order date: Apr 5, 2022
Total amount: BHD51.84
Order id: 7364410514
Order date: Apr 5, 2022
Total amount: BHD51.84

Payment method: BENEFIT
Order status: ON_VALIDATION_CANCELLED

Issue description: The orders became On Validation canceled, but the customer is complaining that the amount has been deducted, so please check and advise.

Thanks for your help!

Regards,
Manish
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