Subject: RE: Call back
From: Jessie Caparas <[email-masked]>
To: Mario Hisham <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Saeed Khawaldeh <[email-masked]>, Muzahir Abbas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Elbadri <[email-masked]>
Date: Wed, 7 Sep 2022 07:35:27 +0000

@Muzahir Abbas<mailto:[email-masked]>

Can you please look into this on priority.

[A picture containing text, clipart  Description automatically generated]

Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Mario Hisham <[email-masked]>
Sent: Wednesday, September 7, 2022 11:32 AM
To: Jessie Caparas <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Saeed Khawaldeh <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Elbadri <[email-masked]>
Subject: RE: Call back

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dears,

Member was contacted, he confirmed that he didn’t receive the order.

Moreover, nobody from the delivery team contacted him.

Best Regards,

Mario Hisham
Sr. Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 790138422
E:[email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel><https://twitter.com/CrystelCo><https://www.facebook.com/Crystel.co><https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

From: Jessie Caparas [mailto:[email-masked]]
Sent: Wednesday, September 7, 2022 10:14 AM
To: Mario Hisham; Nikhil Bishnoi; Saeed Khawaldeh
Cc: Escalations Dxbteam; Apoorv Joshi; Manish Kumar; Elbadri
Subject: RE: Call back
Importance: High

@Mario Hisham<mailto:[email-masked]>

Please find the attached POD and confirm with the customer.

Please revert once callback is done.

[A picture containing text, clipart  Description automatically generated]

Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Mario Hisham <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 7, 2022 10:10 AM
To: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>
Subject: RE: Call back

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Dear,

Customer will be contacted.

Best Regards,

Mario Hisham
Sr. Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 790138422
E:[email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>
[Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

From: Nikhil Bishnoi [mailto:[email-masked]]
Sent: Wednesday, September 7, 2022 9:09 AM
To: Mario Hisham; Saeed Khawaldeh
Cc: Escalations Dxbteam; Apoorv Joshi; Manish Kumar; Elbadri
Subject: Fwd: Call back

Hi Team,

Kindly arrange a call back for the below mentioned details. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Elbadri" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 5 September, 2022 16:01:04
Subject: Call back

Hi Team

Problem Statement: Call back

Order Date : Aug 27, 2022
Order ID: 9583910621
Tracking ID: FP082822001635

Contact number : +971527180170
Customer name : RAMI IDRIS

Assistance Required: The customer denying of receiving the order and as per the courier the order has delivered successfully

Regards,
CS Team Badri .

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com