Subject: RE: Refund issue: 8176671316
From: Tharindu Rajapaksha <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: "Rahul Nerkar (TCS)" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Apoorv Joshi <[email-masked]>, Samer Salmeh <[email-masked]>, Elbadri <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shajan Joy <[email-masked]>, Reddy Prasad <[email-masked]>
Date: Thu, 1 Sep 2022 16:21:05 +0000

Dear Manish,

I called  MCP Avenues Cash Operations and they confirmed that they already received the money. They said they will coordinate with customer and get this sorted out.

Thanks and Best Regards
Tharindu Rajapaksha
Coordinator – Accounts
Landmark Group - Kuwait
+965 97 2 808 46

From: Tharindu Rajapaksha
Sent: Thursday, September 1, 2022 6:57 PM
To: Manish Kumar <[email-masked]>
Cc: Rahul Nerkar (TCS) <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Apoorv Joshi <[email-masked]>; Samer Salmeh <[email-masked]>; Elbadri <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shajan Joy <[email-masked]>; Reddy Prasad <[email-masked]>
Subject: RE: Refund issue: 8176671316

Dear Manish,

Please find the attached email I sent to location.  I have handed over money on 29th August evening to Driver and it should have already reached to Location. First I will check with the driver and then with the location and update you. Usually, when location received the money they will call customer to come and collect.

Thanks and Best Regards
Tharindu Rajapaksha
Coordinator – Accounts
Landmark Group - Kuwait
+965 97 2 808 46

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 1, 2022 6:38 PM
To: Tharindu Rajapaksha <[email-masked]<mailto:[email-masked]>>
Cc: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund issue: 8176671316

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Tharindu,

Kindly note that the customer visited the store Avenues branch and talked to store manager Joevilyn Pedroso and the store team informed the customer that they have not received the cash yet.

We request you to please arrange the cash on the same store and notify the customer on +96599660367 to collect the cash.

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Rahul Nerkar" <[email-masked]<mailto:[email-masked]>>, "Tharindu Rajapaksha" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 29, 2022 2:08:28 PM
Subject: Re: Refund issue: 8176671316

Hi Tharindu,

The customer has confirmed that his nearest store is Avenues branch. Kindly arrange for the cash to be refunded from the Avenues branch.

Please ask the store team to contact the customer on +96599660367, once the cash is ready at the store.

Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Rahul Nerkar" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Cc: "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>, "Tharindu Rajapaksha" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 25 August, 2022 12:48:58
Subject: Re: Refund issue: 8176671316

Dear Nikhil,

I have taken a cash refund approval from Shajan Sir, Please update the store location to @Tharindu Rajapaksha<mailto:[email-masked]>, he will arrange petty cash at mentioned location..

Regards,

Rahul Nerkar.
________________________________
From: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 25, 2022 10:43 AM
To: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Refund issue: 8176671316

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Kindly assist in resolving the below concern. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 23 August, 2022 21:17:47
Subject: Refund issue: 8176671316

Hi Team,

Order ID: 8176671316
RMA: 1002840816
Cash Value; 24.3813

Bank details have been updated, and hypris ticket created: Ticket ID: 05345000 on 10/08/2022, the refund pending since 27/07/2022 and the customer is complaining regarding the delay.

Kindly assist to process the refund ASAP.

Regards,
Samer

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com