Subject: RE: Deduction against: ON_VALIDATION_CANCELLED 7379703650
From: Mohmed Ghadiyali <[email-masked]>
To: Muhsin Thai Valappil <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Musaed <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, "Zeeshan Mohammad(TCS)" <[email-masked]>
Date: Thu, 1 Sep 2022 13:24:22 +0000

Hi @Muhsin Thai Valappil<mailto:[email-masked]>

Please approve

Regards,

Mohmed Ghadiyali

From: Zeeshan Mohammad(TCS) <[email-masked]>
Sent: Thursday, September 1, 2022 3:47 PM
To: Mohmed Ghadiyali <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammad Musaed <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: Deduction against: ON_VALIDATION_CANCELLED 7379703650

Dear Mohmed,

Please find below benefit pay details and screenshot below.

Please help to process

Refund Amount BHD- 9

Received Time
Terminal ID
Brand ID
Authorization Code
Action
Currency Code
Trans. Amount
 Result Code
Host Response
 Mer. TrackID
 TranId
 Ref. Id
ECI
IP Address
UDF1
UDF2
7/25/2022 21:04
'677950
'BENEFIT
'658638
1 - Purchase
'048
'9
'CAPTURED
'00
'7379703650
'202220636140987
'220657797840
'7
'193.188.122.77
'7bbd4f31-5678-4648-bd7e-428679c4e694
'BENEFIT

Thanks & Regards,
Zeeshan

________________________________
From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 1, 2022 12:40 PM
To: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Deduction against: ON_VALIDATION_CANCELLED 7379703650

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Zeeshan,

Kindly note that the customer has reported to that the amount has been deducted from his account against onvalidation cancelled order.

We request you to please validate the same and if amount detucted then assist us in getting the refund processed.

Thank you for your help.

Regards,
Manish

________________________________
From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 1, 2022 3:43:54 AM
Subject: ON_VALIDATION_CANCELLED 7379703650

Hi Team,

Order id : 7379703650
Date : Jul 25, 2022
Amount  :BHD9

Pament mode: Benefit
​Transaction id :220557797840

The customer is complained he got a deduction and the order status is "ON_VALIDATION_CANCELLED", and he shares the bank statement and the transaction id, please check and do the needful,

Regards,
M.T

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