Subject: Re: Benefit Transfer: Order id: 7383018346
From: Nikhil Bishnoi <[email-masked]>
To: "Zeeshan Mohammad, TCS" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Mohmed Ghadiyali <[email-masked]>, Apoorv Joshi <[email-masked]>, Aya Saoud <[email-masked]>, Manish Kumar <[email-masked]>, Elbadri <[email-masked]>
Date: Wed, 31 Aug 2022 23:31:47 -0700 (MST)

Hi Zeeshan, 

Kindly assist us to get an update on this. Thank you for your help. 

Regards, 
Nikhil. 

From: "Manish Kumar" <[email-masked]> 
To: "Zeeshan Mohammad, TCS" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Mohmed Ghadiyali" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Aya Saoud" <[email-masked]> 
Sent: Sunday, 28 August, 2022 16:35:18 
Subject: Benefit Transfer: Order id: 7383018346 

Hi Zeeshan, 

Please assist us in the below benefit transfer. 

Problem statement: Refund Follow Up 

Order id: 7383018346 
Order date: Aug 20, 2022 
Refund amount: 3.5 BHD 

Payment method: BENEFIT 

Jira link: https://landmark.atlassian.net/browse/REL-159039 

Issue description: The customer was complaining about the refund as she wants it to be in her bank account (BENEFIT), so we have escalated the issue to Jira team in order to remove the amount from the customer's My Credit, and they confirmed to us that the amount has been removed, so please check and do the needful. 

Thanks for your help! 

Regards, 
Manish