Subject: RE: Benefit Transfer: order id - 7382356849
From: Merchant Back Offices <[email-masked]>
To: 'Mohmed Ghadiyali' <[email-masked]>, Merchant Back Offices <[email-masked]>, Payment Gateway Team <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Elbadri <[email-masked]>, Abdulqader Ahmed <[email-masked]>, Manish Kumar <[email-masked]>, "Zeeshan Mohammad(TCS)" <[email-masked]>, "Muhsin Thai Valappil" <[email-masked]>
Date: Mon, 29 Aug 2022 06:46:19 +0000

Good day,

Thank you for contacting CrediMax, we acknowledge the receipt of your email.

Action will be taken to refund the amount.

Kindly note that the refund for the credit cards takes up to 5 working days & for the debit cards up to 10 working days depending on the issuer banks.

Please do not hesitate to contact us again if you need any further assistance

Regards,

 Ahmed Saadi

 Merchant Back Office Administrator - Business Support,
  +973 17117272   17211465   +973 17117117
   [email-masked]<mailto:[email-masked]>    www.credimax.com.bh<http://www.credimax.com.bh>                                              <https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ>  <https://www.facebook.com/credimaxbscbh>  <https://www.instagram.com/credimax.b.s.c/?hl=en>

 CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain                                                                                                   
From: Mohmed Ghadiyali [mailto:[email-masked]]
Sent: Sunday, August 28, 2022 6:47 PM
To: Merchant Back Offices <[email-masked]>; Payment Gateway Team <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Elbadri <[email-masked]>; Abdulqader Ahmed <[email-masked]>; Manish Kumar <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>; Muhsin Thai Valappil <[email-masked]>
Subject: RE: Benefit Transfer: order id - 7382356849

Hi @[email-masked]<mailto:[email-masked]> @Payment Gateway Team<mailto:[email-masked]>

Refund Amount BHD- 2.61

'7382356849

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

8/15/2022 19:23

'677950

'BENEFIT

'414658

1 - Purchase

'048

'2.61

'CAPTURED

'00

'7382356849

'202222740294510

'222718366670

'7

'88.201.58.147

'24693822-a39c-4e60-bbeb-bc7d5e21ea41

'BENEFIT

Regards,

Mohmed Ghadiyali

From: Muhsin Thai Valappil <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 28, 2022 6:46 PM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Abdulqader Ahmed <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Benefit Transfer: order id - 7382356849

Approved.

Regards,
Muhsin Thai Valappil

From: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 28, 2022 6:45 PM
To: Muhsin Thai Valappil <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Abdulqader Ahmed <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Benefit Transfer: order id - 7382356849

Hi @Muhsin Thai Valappil<mailto:[email-masked]>

Please approve

Regards,

Mohmed Ghadiyali

From: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 28, 2022 3:43 PM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Abdulqader Ahmed <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Muhsin Thai Valappil <[email-masked]<mailto:[email-masked]>>
Subject: Re: Benefit Transfer: order id - 7382356849

Dear Mohmed,

Please find below benefit pay details and screenshot below.

Please help to process

Refund Amount BHD- 2.61

'7382356849

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

8/15/2022 19:23

'677950

'BENEFIT

'414658

1 - Purchase

'048

'2.61

'CAPTURED

'00

'7382356849

'202222740294510

'222718366670

'7

'88.201.58.147

'24693822-a39c-4e60-bbeb-bc7d5e21ea41

'BENEFIT

Thanks & Regards,
Zeeshan

________________________________
From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 25, 2022 5:20 PM
To: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Abdulqader Ahmed <[email-masked]<mailto:[email-masked]>>
Subject: Re: Benefit Transfer: order id - 7382356849

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Zeeshan,

Please find the below screenshot with respect to order id 7382356849 for the removal of amount BHD 2.61 from Mycredit. Kindly assist us in getting it transferred to customer's Benefit account.

Thank you for your help.

Regards,
Manish

________________________________
From: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>, "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 25, 2022 5:15:22 PM
Subject: Re: Bank Transfer

Hi Nikhil,

Please provide a proper screenshot with the order number and mycredit removal amount mentioned in it.

Thanks & Regards,
Zeeshan

________________________________
From: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 25, 2022 10:46 AM
To: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Abdulqader Ahmed <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Bank Transfer

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Zeeshan,

Kindly assist to get the below concern resolved. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 23 August, 2022 17:57:29
Subject: Bank Transfer

Hi Team

Problem Statement: Bank Transfer

Order Date: Aug 15, 2022
Order ID: 7382356849
Value of the return items 2.61 BHD
Ticket no; 4737895
Jira link; https://landmark.atlassian.net/browse/REL-158832
Assistance Required: Need to transfer the money to the bank account.

Issue Description: The customer place the order Through BENEFIT and his refund was processed in My Credit and he was chasing his refund in his bank account, now the amount has been removed from the My Credit Account, so kindly do manual refund for this customer.

Regards
ABdulqader,
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>