Subject: Fwd: Amount debited for On Validation Cancelle order - 7376470116 & 7376487620
From: Nikhil Bishnoi <[email-masked]>
To: "Mohammed Abdullah, Bahashwan" <[email-masked]>
Date: Thu, 18 Aug 2022 01:50:26 -0700 (MST)

From: "Merchant Back Offices" <[email-masked]> 
To: "Mohmed Ghadiyali" <[email-masked]>, "Merchant Back Offices" <[email-masked]>, "Payment gateway" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Muhsin Thai Valappil" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Elbadri" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Zeeshan Mohammad, TCS" <[email-masked]> 
Sent: Thursday, 18 August, 2022 10:43:36 
Subject: RE: Amount debited for On Validation Cancelle order - 7376470116 & 7376487620 

Good day, 

Thank you for contacting CrediMax, we acknowledge the receipt of your email. 

Action will be taken to refund the amount. 

Kindly note that the refund for the credit cards takes up to 5 working days & for the debit cards up to 10 working days depending on the issuer banks. 

Please do not hesitate to contact us again if you need any further assistance 

Regards, 

	

Ahmed Saadi 

Merchant Back Office Administrator - Business Support, 
+973 17117272 17211465 +973 17117117 
[ mailto:[email-masked] | [email-masked] ] [ http://www.credimax.com.bh/ | www.credimax.com.bh ] [ https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ ] [ https://www.facebook.com/credimaxbscbh ] [ https://www.instagram.com/credimax.b.s.c/?hl=en ] 

CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain 

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain 

From: Mohmed Ghadiyali [mailto:[email-masked]] 
Sent: Wednesday, August 17, 2022 11:30 PM 
To: Merchant Back Offices <[email-masked]>; Payment Gateway Team <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Muhsin Thai Valappil <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Elbadri <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]> 
Subject: RE: Amount debited for On Validation Cancelle order - 7376470116 & 7376487620 

Hi [ mailto:[email-masked] | 
@[email-masked] ] [ mailto:[email-masked] | 
@Payment Gateway Team ] 

Refund Amount BHD- 20.60 

	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

1-Jul-22 	

'677950 	

'BENEFIT 	

'621049 	

1 - Purchase 	

'048 	

'20.6 	

'CAPTURED 	

'00 	

'7376470116 	

'202218218989954 	

'218257078865 	

'7 	

'84.255.185.112 	

'94d85a1b-81b1-4604-802e-6e82ce815969 	

'BENEFIT 

1-Jul-22 	

'677950 	

'BENEFIT 	

'625126 	

1 - Purchase 	

'048 	

'20.6 	

'CAPTURED 	

'00 	

'7376487620 	

'202218226661234 	

'218257080297 	

'7 	

'84.255.185.112 	

'94d85a1b-81b1-4604-802e-6e82ce815969 	

'BENEFIT 

Regards, 

Mohmed Ghadiyali 

From: Muhsin Thai Valappil < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, August 17, 2022 7:24 PM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Elbadri < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Amount debited for On Validation Cancelle order - 7376470116 & 7376487620 

Approved. 

Regards, 

Muhsin Thai Valappil 

From: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, August 16, 2022 12:41 PM 
To: Muhsin Thai Valappil < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Elbadri < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Amount debited for On Validation Cancelle order - 7376470116 & 7376487620 

Hi [ mailto:[email-masked] | 
@Muhsin Thai Valappil ] 

Please approve 

Regards, 

Mohmed Ghadiyali 

From: Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, August 16, 2022 11:23 AM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Elbadri < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Amount debited for On Validation Cancelle order - 7376470116 & 7376487620 

[ mailto:[email-masked] | @Mohmed Ghadiyali ] kindly help to process this. 

From: Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, August 16, 2022 12:20 PM 
To: Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Elbadri < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Amount debited for On Validation Cancelle order - 7376470116 & 7376487620 

Dear Mohmed, 

Please find below benefit pay details and screenshot below. 

Please help to process 

Refund Amount BHD- 20.60 

	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

1-Jul-22 	

'677950 	

'BENEFIT 	

'621049 	

1 - Purchase 	

'048 	

'20.6 	

'CAPTURED 	

'00 	

'7376470116 	

'202218218989954 	

'218257078865 	

'7 	

'84.255.185.112 	

'94d85a1b-81b1-4604-802e-6e82ce815969 	

'BENEFIT 

1-Jul-22 	

'677950 	

'BENEFIT 	

'625126 	

1 - Purchase 	

'048 	

'20.6 	

'CAPTURED 	

'00 	

'7376487620 	

'202218226661234 	

'218257080297 	

'7 	

'84.255.185.112 	

'94d85a1b-81b1-4604-802e-6e82ce815969 	

'BENEFIT 

Thanks & Regards, 

Zeeshan 

From: Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, August 14, 2022 1:27 PM 
To: Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Elbadri < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Amount debited for On Validation Cancelle order - 7376470116 & 7376487620 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Team, 

Problem Statement: On validation cancelled. 

Order Date: July 01, 2022 

Order ID: 7376470116 & 7376487620 

Deduction Amount: BHD 20.60 each 

Deduction Date: July 02, 2022 

Payment Mode: BENEFIT. 

Assistance Required: Process the refund. 

Issue Description: As per customer confirmation, the amount has been deducted from her account. 

Please check and do the needful. 

Regards, 

Nikhil. 

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