Subject: Call back request - Order ID 9581886340 - Ticket id 4728787
From: Nikhil Bishnoi <[email-masked]>
To: Saeed Khawaldeh <[email-masked]>, Mario Hisham <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Elbadri <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>
Date: Sun, 14 Aug 2022 22:45:28 -0700 (MST)

Hi Team, 

With regards to the ticket id 4728787, the customer is coming on chat on daily basis doing the follow up for late delivery. We have escalated the concern and created a child ticket 4729013. Kindly arrange a call back on 0508370522. 

Problem Statement: No consignment show 
Order Date : Aug 12, 2022 
Order ID: 9581886340 

Assistance Required: Need urgent delivery. 

Issue Description: As per the Hybris website their is no consignment show for the order 9581886340 and till now the order not shipped and RMA not processed kindly check and shipped the order/process the RMA asap and update us. 

Regards, 
Nikhil.