Subject: Re: Deduction against on validation cancelled order 7378332158
From: Nikhil Bishnoi <[email-masked]>
To: Merchant Back Offices <[email-masked]>, Payment gateway <[email-masked]>
Cc: Mohmed Ghadiyali <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ziena Saeed <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, "Zeeshan Mohammad, TCS" <[email-masked]>, Muhsin Thai Valappil <[email-masked]>, Elbadri <[email-masked]>
Date: Sun, 14 Aug 2022 04:41:48 -0700 (MST)

Hi Team, 

Kindly assist us to get the reference number/refund confirmation for the below. The customer is complaining that the refund is still not credited to his account. 

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

7/13/2022 17:10 	

'677950 	

'BENEFIT 	

'542669 	

1 - Purchase 	

'048 	

'26.8 	

'CAPTURED 	

'00 	

'7378332158 	

'202219410707886 	

'219417450636 	

'7 	

'88.201.79.240 	

'471a27f7-bfe0-4589-9471-87e0d46782ee 	

'BENEFIT 

Regards, 
Nikhil. 

From: "Merchant Back Offices" <[email-masked]> 
To: "Mohmed Ghadiyali" <[email-masked]>, "Merchant Back Offices" <[email-masked]>, "Payment gateway" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Ziena Saeed" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Zeeshan Mohammad, TCS" <[email-masked]>, "Muhsin Thai Valappil" <[email-masked]> 
Sent: Thursday, 4 August, 2022 14:04:34 
Subject: RE: Deduction against on validation cancelled order 7378332158 

Good day, 

Thank you for contacting CrediMax, we acknowledge the receipt of your email. 

Action will be taken to refund the amount. 

Kindly note that the refund for the credit cards takes up to 5 working days & for the debit cards up to 10 working days depending on the issuer banks. 

Please do not hesitate to contact us again if you need any further assistance 

Regards, 

	

Mohammed Abdulla 

Merchant Back Office Administrator - Business Support, 
+973 17117272 17211465 +973 17117117 
[ mailto:[email-masked] | [email-masked] ] [ http://www.credimax.com.bh/ | www.credimax.com.bh ] [ https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ ] [ https://www.facebook.com/credimaxbscbh ] [ https://www.instagram.com/credimax.b.s.c/?hl=en ] 

CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain 

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain 

From: Mohmed Ghadiyali [mailto:[email-masked]] 
Sent: Thursday, 4 August, 2022 10:00 AM 
To: Merchant Back Offices <[email-masked]>; Payment Gateway Team <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Ziena Saeed <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>; Muhsin Thai Valappil <[email-masked]> 
Subject: RE: Deduction against on validation cancelled order 7378332158 

Hi [ mailto:[email-masked] | 
@[email-masked]' ] [ mailto:[email-masked] | 
@Payment Gateway Team ] 

Refund Amount BHD- 26.8 

	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

7/13/2022 17:10 	

'677950 	

'BENEFIT 	

'542669 	

1 - Purchase 	

'048 	

'26.8 	

'CAPTURED 	

'00 	

'7378332158 	

'202219410707886 	

'219417450636 	

'7 	

'88.201.79.240 	

'471a27f7-bfe0-4589-9471-87e0d46782ee 	

'BENEFIT 

Regards, 

Mohmed Ghadiyali 

From: Muhsin Thai Valappil < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, August 3, 2022 10:01 AM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Ziena Saeed < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Deduction against on validation cancelled order 7378332158 

Approved. 

Regards, 

Muhsin Thai Valappil 

From: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, August 2, 2022 4:34 PM 
To: Muhsin Thai Valappil < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Ziena Saeed < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Deduction against on validation cancelled order 7378332158 

Hi [ mailto:[email-masked] | 
@Muhsin Thai Valappil ] 

Please approve 

Regards, 

Mohmed Ghadiyali 

From: Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, August 2, 2022 2:47 PM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Ziena Saeed < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Muhsin Thai Valappil < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Deduction against on validation cancelled order 7378332158 

Dear Mohmed, 

Please find below benefit pay details and screenshot below. 

Please help to process 

Refund Amount BHD- 26.8 

	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

7/13/2022 17:10 	

'677950 	

'BENEFIT 	

'542669 	

1 - Purchase 	

'048 	

'26.8 	

'CAPTURED 	

'00 	

'7378332158 	

'202219410707886 	

'219417450636 	

'7 	

'88.201.79.240 	

'471a27f7-bfe0-4589-9471-87e0d46782ee 	

'BENEFIT 

Thanks & Regards, 

Zeeshan 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, August 2, 2022 3:41 PM 
To: Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Ziena Saeed < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Deduction against on validation cancelled order 7378332158 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Dear Team, 

Please note that the customer has confirmed that amount has been deducted from his account. We request you to please check and assist us in getting the refund processed. 

Problem Statement: On Validation Cancelled Order 

Order Date: Jul 13, 2022 

Order ID: 7378332158 
Amount : BHD26.80 

Refund mode: Benefit 

Assistance Required: Process The Refund 

The order has not been processed successfully but the amount was deducted from the customer account. 

Thank you for your help. 

Regards, 
Manish 

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